Analysis/Intelligence: P1

Update timeline

1. resolved Mar 12, 2025, 01:35 PM UTC

   We are working to determine the user impact and will provide information as it becomes available.

2. resolved Mar 12, 2025, 01:59 PM UTC

   In the Concur Cloud for Public Sector (CCPS) Data Center, access to the Analysis/Intelligence service through the SAP Concur website is unavailable. Affected users may encounter an error: "An error has occurred. Please try again. If the problem persists, contact your Company Administrator or Help Desk for assistance", when attempting to access the Reporting tab. The Incident Response Team (IRT) is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.

3. resolved Mar 12, 2025, 02:52 PM UTC

   User impact since the last update is unchanged. In the Concur Cloud for Public Sector (CCPS) Data Center, access to the Analysis/Intelligence service through the SAP Concur website is unavailable. Affected users may encounter an error: "An error has occurred. Please try again", when attempting to access Analysis/Intelligence after clicking the Reporting tab. No workaround has been identified. The Incident Response Team identified a recent change to configuration settings on an application service tier. The IRT is taking action to restore the previous configuration settings. Our next scheduled update will be in one hour or sooner should a significant change occur.

4. resolved Mar 12, 2025, 03:40 PM UTC

   In the Concur Cloud for Public Sector (CCPS) Data Center, access to the Analysis/Intelligence service through the SAP Concur website was unavailable. Affected users may have encountered an error: "An error has occurred. Please try again", when attempting to access Analysis/Intelligence after clicking the Reporting tab. No workaround had been identified. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

5. resolved Mar 12, 2025, 03:57 PM UTC

   In the Concur Cloud for Public Sector (CCPS) Data Center, access to the Analysis/Intelligence service through the SAP Concur website was unavailable. Affected users may have encountered an error: "An error has occurred. Please try again", when attempting to access Analysis/Intelligence after clicking the Reporting tab. No workaround had been identified. The Incident Response team completed restoring the previous configuration settings and performed a restart to the application service tier to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will be conducted , and a root cause analysis report provided when that investigation is complete.

6. resolved Mar 26, 2025, 01:28 PM UTC

   Impact as Reported: In the Concur Cloud for Public Sector (CCPS) Data Center, access to the Analysis/Intelligence service through the SAP Concur website is unavailable. Affected users may encounter an error: "An error has occurred. Please try again", when attempting to access Analysis/Intelligence after clicking the Reporting tab. No workaround has been identified. Root cause: The root cause of the incident has been determined to be a manual configuration change that unintentionally modified properties on a service that were not meant to be changed. As the container infrastructure hosting the affected service was restarted, the faulty configuration prevented the service from successfully starting, making it unavailable for the users. Corrective Actions The offending change is undergoing additionally investigation to gather info on what aspects of the change management process have failed to be applied. As new info will be available, the process will be updated to strengthen change control and introduce requirements aimed to ensure that testing, execution and validation are properly performed.