Resolved after 2 hours 57 minutes, affecting Expense, on March 13, 2025.
Impact as Reported: In the Concur Cloud for Public Sector (CCPS) Data Center, creating and submitting expense reports through the SAP Concur website is currently unavailable. Affected users may encounter the error message, “Sorry, but something went wrong with this task. Try refreshing the page, or sign out and sign in again” when attempting to click the "Create New Report" button. As a workaround, users can use the SAP Concur mobile app to create and submit expense reports. Root cause: Human error during a routine maintenance operation on the container hosting infrastructure caused a cluster serving the Concur expense application to become unavailable. While the cluster was promptly restored by the engineer performing the maintenance, service unexpectedly remained degraded until after an overall restart of the application stack was performed. While the incident response team has a clear understanding of the issue triggering the incident and preventive actions are being put in place, investigation is in progress to understand why restoring the cluster did not immediately lead to services returning to normal; furhter findings and action items will be posted once available. Corrective Actions: The automation used for these type of maintenance activities is being revised to eliminate remaining manual steps and remove the possibility of human error during execution.
Affected components
Update timeline
- resolved Mar 13, 2025, 11:50 PM UTC
We are working to determine the user impact and will provide information as it becomes available.
- resolved Mar 14, 2025, 12:02 AM UTC
In the Concur Cloud for Public Sector (CCPS) Data Center, creating and submitting expense reports through the SAP Concur website is currently unavailable. Affected users may encounter the error message, “Sorry, but something went wrong with this task. Try refreshing the page, or sign out and sign in again” when attempting to click the "Create New Report" button. As a workaround, users can use the SAP Concur mobile app to create and submit expense reports. The Incident Response Team is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.
- resolved Mar 14, 2025, 01:00 AM UTC
User impact since the last update remains unchanged. In the Concur Cloud for Public Sector (CCPS) Data Center, creating and submitting expense reports through the SAP Concur website is currently unavailable. Affected users may encounter the error message: “Sorry, but something went wrong with this task. Try refreshing the page, or sign out and sign in again” when attempting to click the "Create New Report" button. As a workaround, users can use the SAP Concur mobile app to create and submit expense reports. The Incident Response Team (IRT) has engaged additional resources with their investigation to identify the root cause. Our next scheduled update will be in one hour or sooner should a significant change occur.
- resolved Mar 14, 2025, 02:00 AM UTC
In the Concur Cloud for Public Sector (CCPS) Data Center, creating and submitting expense reports through the SAP Concur website is currently unavailable. Affected users may encounter the error message: “Sorry, but something went wrong with this task. Try refreshing the page, or sign out and sign in again” when attempting to click the "Create New Report" button. As a workaround, users can use the SAP Concur mobile app to create and submit expense reports. The Incident Response Team (IRT), in coordination with other specialized teams, is actively performing a comprehensive investigation to pinpoint the root cause of the issue. Our next scheduled update will be in one hour or sooner should a significant change occur.
- resolved Mar 14, 2025, 02:32 AM UTC
In the Concur Cloud for Public Sector (CCPS) Data Center, creating and submitting expense reports through the SAP Concur website was unavailable. Affected users may have encountered the error message: “Sorry, but something went wrong with this task. Try refreshing the page, or sign out and sign in again” when attempting to click the "Create New Report" button. As a workaround, users were able to use the SAP Concur mobile app to create and submit expense reports. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved Mar 14, 2025, 02:45 AM UTC
In the Concur Cloud for Public Sector (CCPS) Data Center, creating and submitting expense reports through the SAP Concur website was unavailable. Affected users may have encountered the error message: “Sorry, but something went wrong with this task. Try refreshing the page, or sign out and sign in again” when attempting to click the "Create New Report" button. As a workaround, users were able to use the SAP Concur mobile app to create and submit expense reports. The Incident Response Team (IRT) has restarted an application server tier to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will be conducted, and a root cause analysis report provided when that investigation is complete.
- resolved Mar 27, 2025, 08:14 AM UTC
Impact as Reported: In the Concur Cloud for Public Sector (CCPS) Data Center, creating and submitting expense reports through the SAP Concur website is currently unavailable. Affected users may encounter the error message, “Sorry, but something went wrong with this task. Try refreshing the page, or sign out and sign in again” when attempting to click the "Create New Report" button. As a workaround, users can use the SAP Concur mobile app to create and submit expense reports. Root cause: Human error during a routine maintenance operation on the container hosting infrastructure caused a cluster serving the Concur expense application to become unavailable. While the cluster was promptly restored by the engineer performing the maintenance, service unexpectedly remained degraded until after an overall restart of the application stack was performed. While the incident response team has a clear understanding of the issue triggering the incident and preventive actions are being put in place, investigation is in progress to understand why restoring the cluster did not immediately lead to services returning to normal; furhter findings and action items will be posted once available. Corrective Actions: The automation used for these type of maintenance activities is being revised to eliminate remaining manual steps and remove the possibility of human error during execution.
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