Resolved after 2 hours 25 minutes, affecting Travel, on March 26, 2025.
Impact as Reported: In the EU2, US2, Paris, and APJ1 Data Centers, booking hotels in Concur Travel using the Sabre GDS service was unavailable. Affected users may have experienced an error "Not available", rather than a hotel rate after clicking the "Search" button. Root cause: An updated container image that had not been yet succesffully validated was inadvertently deployed to the travel service supporting Sabre hotel searches and bookings in all production environments, causing the service to become unavailable. Once the issue was detected and identified the change was rolled back to restore service. Corrective Actions: The following preventive actions have been identified: enforcement of safe deployment practices is being streghten to reduce the likelihood of defects being deployed to all environments image testing in pre production is being revised to block the deployment of defective images
Affected components
Update timeline
- resolved Mar 26, 2025, 07:00 PM UTC
We are working to determine the user impact and will provide information as it becomes available.
- resolved Mar 26, 2025, 07:29 PM UTC
In the EU2, US2, Paris, and APJ1 Data Centers, booking hotels in Concur Travel using the Sabre GDS service is currently unavailable. Affected users may experience an error "Not available" , rather than a hotel rate after clicking the "Search" button. The Incident Response Team (IRT) is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.
- resolved Mar 26, 2025, 08:24 PM UTC
In the EU2, US2, Paris, and APJ1 Data Centers, booking hotels in Concur Travel using the Sabre GDS service was unavailable. Affected users may have experienced an error "Not available", rather than a hotel rate after clicking the "Search" button. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved
- resolved Mar 26, 2025, 08:37 PM UTC
In the EU2, US2, Paris, and APJ1 Data Centers, booking hotels in Concur Travel using the Sabre GDS service was unavailable. Affected users may have experienced an error "Not available", rather than a hotel rate after clicking the "Search" button. The Incident Response Team (IRT) took action to rollback a recently deployed change to restore service. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
- resolved Apr 10, 2025, 12:08 PM UTC
Impact as Reported: In the EU2, US2, Paris, and APJ1 Data Centers, booking hotels in Concur Travel using the Sabre GDS service was unavailable. Affected users may have experienced an error "Not available", rather than a hotel rate after clicking the "Search" button. Root cause: An updated container image that had not been yet succesffully validated was inadvertently deployed to the travel service supporting Sabre hotel searches and bookings in all production environments, causing the service to become unavailable. Once the issue was detected and identified the change was rolled back to restore service. Corrective Actions: The following preventive actions have been identified: enforcement of safe deployment practices is being streghten to reduce the likelihood of defects being deployed to all environments image testing in pre production is being revised to block the deployment of defective images
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