SAP Concur incident
Expense, Request, Imaging, Analysis/Intelligence: P1
Resolved after 2 hours, affecting Analysis/Intelligence and Expense and 1 more, on April 9, 2025.
Impact as Reported: In the China Data Center, logins through the SAP Concur website and SAP Concur mobile app is unavailable. Affected users may experience an error "Sorry something went wrong". when logging in. Root cause: An expense service deployed a defective update that caused it to not accept incoming requests to its instances. The Incident Response team identified that the update contained a configuration defect that resulted in blocking all traffic rather than only allowing the required traffic through to the service. The update was reverted to restore connectivity and remediate the issue. Corrective Actions: The following corrective actions were identified. Update the expense service to include all the routes required Update the monitoring documentation on which dashboard to review after deployment to a secondary node to validate prior to deploying to production instances.
Affected components
Update timeline
- resolved Apr 09, 2025, 07:12 PM UTC
We are working to determine the user impact and will provide information as it becomes available.
- resolved Apr 09, 2025, 07:29 PM UTC
In the China Data Center, logins through the SAP Concur website and SAP Concur mobile app is unavailable. Affected users may experience an error "Sorry something went wrong". when logging in. The Incident Response Team (IRT) is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.
- resolved Apr 09, 2025, 08:00 PM UTC
In the China Data Center, logins through the SAP Concur website and SAP Concur mobile app was unavailable. Affected users may have experienced an error "Sorry something went wrong". when logging in. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved Apr 09, 2025, 08:06 PM UTC
In the China Data Center, logins through the SAP Concur website and SAP Concur mobile app was unavailable. Affected users may have experienced an error "Sorry something went wrong". when logging in. The Incident Response Team (IRT) took action to revert a recent change to restore service. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
- resolved Apr 17, 2025, 07:38 AM UTC
Impact as Reported: In the China Data Center, logins through the SAP Concur website and SAP Concur mobile app is unavailable. Affected users may experience an error "Sorry something went wrong". when logging in. Root cause: An expense service deployed a defective update that caused it to not accept incoming requests to its instances. The Incident Response team identified that the update contained a configuration defect that resulted in blocking all traffic rather than only allowing the required traffic through to the service. The update was reverted to restore connectivity and remediate the issue. Corrective Actions: The following corrective actions were identified. Update the expense service to include all the routes required Update the monitoring documentation on which dashboard to review after deployment to a secondary node to validate prior to deploying to production instances.
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