SAP Concur incident
Expense, Travel, Invoice, Request, Imaging, Analysis/Intelligence: P1
Resolved after 1 hour 2 minutes, affecting Analysis/Intelligence and Expense and 1 more, on May 13, 2025.
In the France Data Center, logging in through the SAP Concur website and SAP Concur mobile app is currently unavailable. Affected users may experience an error, “Sorry, something went wrong” when attempting to log in. A configuration defect introduced due to human error while operating standard maintenance on the internal name resolution infrastrcture for the France Data Center caused all name resolvers to be taken out of service, consqeuntly impacting the site functionality. Once the issue was identified name resolvers were brought back online to restore service. Corrective Actions: The following corrective actions were identified: Update documentation for building domain controllers to ensure the configuration is correctly applied Add tests to validate the network connectivity is correct
Affected components
Update timeline
- resolved May 13, 2025, 03:33 PM UTC
We are working to determine the user impact and will provide information as it becomes available.
- resolved May 13, 2025, 03:44 PM UTC
In the France Data Center, logging in through the SAP Concur website and SAP Concur mobile app is currently unavailable. Affected users may experience an error, “Sorry, something went wrong” when attempting to log in. The Incident Response Team is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.
- resolved May 13, 2025, 04:04 PM UTC
In the France Data Center, logging in through the SAP Concur website and SAP Concur mobile app was unavailable. Affected users may have experienced an error, “Sorry, something went wrong” when attempting to log in. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved May 13, 2025, 04:16 PM UTC
In the France Data Center, logging in through the SAP Concur website and SAP Concur mobile app was unavailable. Affected users may have experienced an error, “Sorry, something went wrong” when attempting to log in. The Incident Response Team (IRT) took action to increase server capacity in order to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will be conducted , and a root cause analysis report provided when that investigation is complete.
- resolved May 27, 2025, 04:25 PM UTC
In the France Data Center, logging in through the SAP Concur website and SAP Concur mobile app is currently unavailable. Affected users may experience an error, “Sorry, something went wrong” when attempting to log in. A configuration defect introduced due to human error while operating standard maintenance on the internal name resolution infrastrcture for the France Data Center caused all name resolvers to be taken out of service, consqeuntly impacting the site functionality. Once the issue was identified name resolvers were brought back online to restore service. Corrective Actions: The following corrective actions were identified: Update documentation for building domain controllers to ensure the configuration is correctly applied Add tests to validate the network connectivity is correct
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