Resolved after 48 minutes, affecting Travel, on May 15, 2025.
Impact as Reported: In the US,EU2 and APJ Data Centers, air bookings via Galileo, Worldspan and Apollo GDS vendors through the SAP Concur website and SAP Concur mobile app were unavailable. Affected users may have encountered the following error message: “Sorry, we are unable to return search results, which may be due to: your company’s travel policy...” when attempting to perform air bookings. Root cause: The root cause of the incident has been identified to be a service disruption at one of our third party GDS vendors. Corrective Actions: N/A
Affected components
Update timeline
- resolved May 15, 2025, 01:52 AM UTC
We are working to determine the user impact and will provide information as it becomes available.
- resolved May 15, 2025, 02:09 AM UTC
In the US,EU2 and APJ Data Centers, air bookings via Galileo, worldspan and Apollo GDS vendors through the SAP Concur website and SAP Concur mobile app are currently unavailable. Affected users may encounter the following error message: “Sorry, we are unable to return search results, which may be due to: your company’s travel policy...” when attempting to perform air bookings. The Incident Response Team (IRT) is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.
- resolved May 15, 2025, 02:33 AM UTC
In the US,EU2 and APJ Data Centers, air bookings via Galileo, worldspan and Apollo GDS vendors through the SAP Concur website and SAP Concur mobile app were unavailable. Affected users may have encountered the following error message: “Sorry, we are unable to return search results, which may be due to: your company’s travel policy...” when attempting to perform air bookings. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved May 15, 2025, 02:41 AM UTC
In the US,EU2 and APJ Data Centers, air bookings via Galileo, worldspan and Apollo GDS vendors through the SAP Concur website and SAP Concur mobile app were unavailable. Affected users may have encountered the following error message: “Sorry, we are unable to return search results, which may be due to: your company’s travel policy...” when attempting to perform air bookings. The services automatically self-recovered as the Incident Response Team (IRT) was investigating. The IRT received communication from Travelport indicating a service disruption. The IRT will follow-up with Travelport regarding the Root Cause Analysis. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
- resolved May 19, 2025, 07:29 AM UTC
Impact as Reported: In the US,EU2 and APJ Data Centers, air bookings via Galileo, Worldspan and Apollo GDS vendors through the SAP Concur website and SAP Concur mobile app were unavailable. Affected users may have encountered the following error message: “Sorry, we are unable to return search results, which may be due to: your company’s travel policy...” when attempting to perform air bookings. Root cause: The root cause of the incident has been identified to be a service disruption at one of our third party GDS vendors. Corrective Actions: N/A
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