Resolved after 30 minutes, affecting Travel, on June 11, 2025.
Impact as Reported: In the EU2, US2 and APJ1 Data Centers, Travel searches in the new Concur Travel using the Sabre and Amadeus GDS services through the SAP Concur website and SAP Concur mobile app were below expected level. Affected users might have experienced errors when trying to search for air, car or hotel bookings. Root cause: The root cause of the incident has been determined to be a faulty configuration change deployed to the service routing users between the Legacy and New Gen Travel UI's. This caused all customers to be routed to the Legacy Travel UI, resulting in the New Gen Travel UI being inaccessible.
Affected components
Update timeline
- resolved Jun 11, 2025, 09:52 AM UTC
In the EU2, US2 and APJ1 Data Centers, Travel searches in the new Concur Travel using the Sabre and Amadeus GDS services through the SAP Concur website and SAP Concur mobile app were below expected level. Affected users might have experienced errors when trying to search for air, car or hotel bookings. As the Incident Response Team was being assembled, the service automatically self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
- resolved Jun 26, 2025, 08:21 AM UTC
Impact as Reported: In the EU2, US2 and APJ1 Data Centers, Travel searches in the new Concur Travel using the Sabre and Amadeus GDS services through the SAP Concur website and SAP Concur mobile app were below expected level. Affected users might have experienced errors when trying to search for air, car or hotel bookings. Root cause: The root cause of the incident has been determined to be a faulty configuration change deployed to the service routing users between the Legacy and New Gen Travel UI's. This caused all customers to be routed to the Legacy Travel UI, resulting in the New Gen Travel UI being inaccessible.
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