Resolved after 1 hour 22 minutes, affecting Mobile and Travel, on June 12, 2025.
Impact as Reported: In the EU2 Data Center, Travel bookings in the new Concur Travel through the SAP Concur website were 70% below expected level. Affected users might have experienced long processing times and error “You have been successfully logged in, but unfortunately, one or more of our services appears to be unavailable at the moment” when trying to complete car, hotel, air and rail bookings. Additionally, logins from SAP Concur mobile app were below expected level as well. Root cause: A version update on a database supporting the SAP Concur travel functionality despite prolonged testing ahead of deployment resulted in an unexpected performance degradation for a legacy store procedure under specific load types, briefly causing resource exhaustion on said database and consequently a degradation for the travel service. The issue has been addressed by updating the affected store procedure to address the inefficiencies that resulted in the performance degradation. Corrective Actions: The following corrective and preventive actions have been identified: The impacted store procedure has been updated in all SAP Concur environments to address the potential performance issue; Additional monitoring is being enabled on the impacted database to enable better visibility and troubleshooting on potential performance issues
Affected components
Update timeline
- resolved Jun 12, 2025, 09:54 AM UTC
In the EU2 Data Center, travel bookings in the new Concur Travel through the SAP Concur website were 70% below expected level. Affected users might have experienced long processing times and error “You have been successfully logged in, but unfortunately, one or more of our services appears to be unavailable at the moment” when trying to complete car, hotel, air and rail bookings. Additionally, logins from the SAP Concur mobile app were below expected level as well. As the Incident Response Team was being assembled, the service automatically self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
- resolved Jun 26, 2025, 08:57 AM UTC
Impact as Reported: In the EU2 Data Center, Travel bookings in the new Concur Travel through the SAP Concur website were 70% below expected level. Affected users might have experienced long processing times and error “You have been successfully logged in, but unfortunately, one or more of our services appears to be unavailable at the moment” when trying to complete car, hotel, air and rail bookings. Additionally, logins from SAP Concur mobile app were below expected level as well. Root cause: A version update on a database supporting the SAP Concur travel functionality despite prolonged testing ahead of deployment resulted in an unexpected performance degradation for a legacy store procedure under specific load types, briefly causing resource exhaustion on said database and consequently a degradation for the travel service. The issue has been addressed by updating the affected store procedure to address the inefficiencies that resulted in the performance degradation. Corrective Actions: The following corrective and preventive actions have been identified: The impacted store procedure has been updated in all SAP Concur environments to address the potential performance issue; Additional monitoring is being enabled on the impacted database to enable better visibility and troubleshooting on potential performance issues
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