Resolved after 2 hours 25 minutes, affecting Travel, on June 23, 2025.
Impact as Reported: In the France Data Center, travel searches through the SAP Concur website and SAP Concur mobile app were unavailable. Affected users may have experienced latency or timeout errors when attempting to search or book travel. Additionally, some users may have encountered login errors. Root cause: The root cause of the incident has been determined to be a power outage following a maintenance event, where the circuit breaker for one of the two power lines has tripped due to a power surge. Corrective Actions: The circuit breaker has been turned on to restore power and consequently restore service. The configuration of the power feeds under the circuit breakers has been modified and re-balanced the power demand to prevent similar incident in the future.
Affected components
Update timeline
- resolved Jun 23, 2025, 12:55 PM UTC
We are working to determine the user impact and will provide information as it becomes available.
- resolved Jun 23, 2025, 01:51 PM UTC
In the France Data Center, travel searches through the SAP Concur website and SAP Concur mobile app are unavailable. Affected users may experience latency or timeout errors when attempting to search for or book travel. Additionally, some users may have encountered login errors. The Incident Response Team (IRT) is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.
- resolved Jun 23, 2025, 02:42 PM UTC
In the France Data Center, travel searches through the SAP Concur website and SAP Concur mobile app are currently unavailable. Affected users may experience latency or timeout errors when attempting to search or book travel. Additionally, some users may have encountered login errors. The Incident Response Team (IRT) is continuing its analysis of the issue in order to identify the root cause. Our next scheduled update will be in one hour or sooner should a significant change occur.
- resolved Jun 23, 2025, 03:20 PM UTC
In the France Data Center, travel searches through the SAP Concur website and SAP Concur mobile app were unavailable. Affected users may have experienced latency or timeout errors when attempting to search or book travel. Additionally, some users may have encountered login errors. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved Jun 23, 2025, 03:33 PM UTC
In the France Data Center, travel searches through the SAP Concur website and SAP Concur mobile app were unavailable. Affected users may have experienced latency or timeout errors when attempting to search or book travel. Additionally, some users may have encountered login errors. The Incident Response Team (IRT) restarted a business service tier to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
- resolved Jul 08, 2025, 08:54 AM UTC
Impact as Reported: In the France Data Center, travel searches through the SAP Concur website and SAP Concur mobile app were unavailable. Affected users may have experienced latency or timeout errors when attempting to search or book travel. Additionally, some users may have encountered login errors. Root cause: The root cause of the incident has been determined to be a power outage following a maintenance event, where the circuit breaker for one of the two power lines has tripped due to a power surge. Corrective Actions: The circuit breaker has been turned on to restore power and consequently restore service. The configuration of the power feeds under the circuit breakers has been modified and re-balanced the power demand to prevent similar incident in the future.
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