Resolved after 1 hour 40 minutes, affecting Travel, on July 9, 2025.
Impact as Reported: In the US2 and EU2 Data Centers, car searches using Sabre GDS through the SAP Concur website and SAP Concur mobile app were unavailable. Affected users may have encountered a page that stated "No rental cars are available" when attempting to search for Sabre car rates. Root cause: The root cause was identified as a service disruption at one of our third party GDS vendors.
Affected components
Update timeline
- resolved Jul 09, 2025, 05:36 PM UTC
Some users may experience errors or slow processing when performing administrative functions or attempting to search or book travel via Sabre.
- resolved Jul 09, 2025, 06:01 PM UTC
In the US2 and EU2 Data Centers, car searches using Sabre GDS through the SAP Concur website and SAP Concur mobile app are unavailable. Affected users may encounter a page that states "No rental cars are available" when attempting to search for Sabre car rates. The Incident Response Team is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.
- resolved Jul 09, 2025, 06:20 PM UTC
In the US2 and EU2 Data Centers, car searches using Sabre GDS through the SAP Concur website and SAP Concur mobile app were unavailable. Affected users may have encountered a page that states "No rental cars are available" when attempting to search for Sabre car rates. To check if your company was affected by this incident please log onto the Personalized Concur Open website. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved Jul 09, 2025, 06:33 PM UTC
In the US2 and EU2 Data Centers, car searches using Sabre GDS through the SAP Concur website and SAP Concur mobile app were unavailable. Affected users may have encountered a page that states "No rental cars are available" when attempting to search for Sabre car rates. To check if your company was affected by this incident please log onto the Personalized Concur Open website. The Incident Response Team received confirmation that root cause and resolution actions were owned and executed by Sabre. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will be conducted by Sabre, and a root cause analysis report provided when that investigation is complete.
- resolved Jul 22, 2025, 01:29 PM UTC
Impact as Reported: In the US2 and EU2 Data Centers, car searches using Sabre GDS through the SAP Concur website and SAP Concur mobile app were unavailable. Affected users may have encountered a page that stated "No rental cars are available" when attempting to search for Sabre car rates. Root cause: The root cause was identified as a service disruption at one of our third party GDS vendors.
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