Resolved after 3 hours 20 minutes, affecting Travel, on July 17, 2025.
Impact as Reported: In the US2, EU2, and APJ1 Data Centers, completing travel bookings for air, car, and hotel in the new Concur Travel experience using the Sabre, Amadeus and Travelport GDS services via the SAP Concur website and mobile app were performing below expected levels. Affected users may have seen search results; however, the results are being returned from the Concur Travel instead of the new Concur Travel, which may impact booking accuracy and availability. Root cause: A defect introduced in the rules deployment pipeline for the Concur Feature Toggle service resulted in the rules data to be corrupted, leading to routing issues for users of new Concur Travel. Once the issue was identified by the incident response team a fix was applied to the impacted pipeline and the rules were redeployed to fix the data corruption and restore service. Corrective Actions: The following corrective and preventive actions have been identified: The validation procedure for deployment pipeline changes is being reviewed and revised to address the testing gap the allowed the defect not to be detected in the pre-release environment. The release process is being revised to allow phased deployment by environment and reduce the potential impact for escaped defect. The service architecture is being reviewed to identify opportunities to decouple functionalities to simplify maintenance and testing.
Affected components
Update timeline
- resolved Jul 17, 2025, 02:51 AM UTC
We are working to determine the user impact and will provide information as it becomes available.
- resolved Jul 17, 2025, 03:16 AM UTC
In the US2, EU2, and APJ1 Data Centers, completing travel bookings for air, car, and hotel in the New Concur Travel using the Sabre and Amadeus GDS services through the SAP Concur website and SAP Concur mobile app are below expected level. Affected users may experience the error "We’re sorry. We encountered an issue that prevented us from completing your request." after clicking search. The Incident Response Team is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.
- resolved Jul 17, 2025, 04:16 AM UTC
In the US2, EU2, and APJ1 Data Centers, completing travel bookings for air, car, and hotel in the new Concur Travel experience using the Sabre, Amadeus and Travelport GDS services via the SAP Concur website and mobile app is currently performing below expected levels. Affected users may see search results; however, the results are being returned from the Concur Travel instead of the new Concur Travel, which may impact booking accuracy and availability. The Incident Response Team (IRT) has engaged additional resources to assist in investigating the identified possible root cause. Our next scheduled update will be in one hour or sooner should a significant change occur.
- resolved Jul 17, 2025, 05:18 AM UTC
In the US2, EU2, and APJ1 Data Centers, completing travel bookings for air, car, and hotel in the new Concur Travel experience using the Sabre and Amadeus GDS services via the SAP Concur website and mobile app is currently performing below expected levels. Affected users may see search results; however, the results are being returned from the Concur Travel instead of the new Concur Travel, which may impact booking accuracy and availability. The Incident Response Team (IRT) has worked on US2 and EU2 Data Centers and seeing recovery. They are still working on improving APJ1 Data Center.
- resolved Jul 17, 2025, 05:51 AM UTC
In the US2, EU2, and APJ1 Data Centers, completing travel bookings for air, car, and hotel in the new Concur Travel experience using the Sabre and Amadeus GDS services via the SAP Concur website and mobile app is currently performing below expected levels. Affected users may see search results; however, the results are being returned from the Concur Travel instead of the new Concur Travel, which may impact booking accuracy and availability. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved Jul 17, 2025, 06:12 AM UTC
In the US2, EU2, and APJ1 Data Centers, completing travel bookings for air, car, and hotel in the new Concur Travel experience using the Sabre, Amadeus and Travelport GDS services via the SAP Concur website and mobile app were performing below expected levels. Affected users may have seen search results; however, the results are being returned from the Concur Travel instead of the new Concur Travel, which may impact booking accuracy and availability. The Incident Response Team (IRT) performed a configuration change to restore service. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
- resolved Jul 31, 2025, 09:53 AM UTC
Impact as Reported: In the US2, EU2, and APJ1 Data Centers, completing travel bookings for air, car, and hotel in the new Concur Travel experience using the Sabre, Amadeus and Travelport GDS services via the SAP Concur website and mobile app were performing below expected levels. Affected users may have seen search results; however, the results are being returned from the Concur Travel instead of the new Concur Travel, which may impact booking accuracy and availability. Root cause: A defect introduced in the rules deployment pipeline for the Concur Feature Toggle service resulted in the rules data to be corrupted, leading to routing issues for users of new Concur Travel. Once the issue was identified by the incident response team a fix was applied to the impacted pipeline and the rules were redeployed to fix the data corruption and restore service. Corrective Actions: The following corrective and preventive actions have been identified: The validation procedure for deployment pipeline changes is being reviewed and revised to address the testing gap the allowed the defect not to be detected in the pre-release environment. The release process is being revised to allow phased deployment by environment and reduce the potential impact for escaped defect. The service architecture is being reviewed to identify opportunities to decouple functionalities to simplify maintenance and testing.
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