Expense, Travel, Invoice, Request, Imaging, Analysis/Intelligence: P1

Update timeline

1. resolved Jul 17, 2025, 06:32 PM UTC

   We are working to determine the user impact and will provide information as it becomes available.

2. resolved Jul 17, 2025, 06:39 PM UTC

   In the France Data Center, logging in through the SAP Concur website is currently unavailable. Affected users may experience an error, “An error occurred while processing your request” when attempting to access the ChorusDT website. The Incident Response Team is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.

3. resolved Jul 17, 2025, 06:58 PM UTC

   In the France Data Center, logging in through the SAP Concur website and Concur Mobile App was unavailable. Affected users may have experienced an error, “An error occurred while processing your request” when attempting to access the ChorusDT website. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

4. resolved Jul 17, 2025, 07:09 PM UTC

   In the France Data Center, logging in through the SAP Concur website was unavailable. Affected users may have experienced an error, “An error occurred while processing your request” when attempting to access the ChorusDT website. The Incident Response Team (IRT) reverted a recent change to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will be conducted , and a root cause analysis report provided when that investigation is complete.

5. resolved Aug 07, 2025, 10:59 AM UTC

   Impact as Reported: In the France Data Center, logging in through the SAP Concur website and Concur Mobile App was unavailable. Affected users may have experienced an error, “An error occurred while processing your request” when attempting to access the ChorusDT website. Root cause: A maintenance operation to migrate a gateway infrastructure service to a new cluster unexpectedly resulted in a service disruption when connections between the content delivery network used by SAP Concur and the new cluster couldn't be established. The migration was reverted to restore service. The incident response team is still investigating why the new cluster would not accept connections from the CDN; an update will be provided once the root cause is fully identified. Corrective Actions: Corrective actions will be determined once the root cause has been fully identified.

6. resolved Aug 14, 2025, 04:55 PM UTC

   In the France Data Center, logging in through the SAP Concur website and Concur Mobile App was unavailable. Affected users may have experienced an error, “An error occurred while processing your request” when attempting to access the ChorusDT website. A maintenance operation to migrate a gateway infrastructure service to a new cluster unexpectedly resulted in a service disruption when connections between the content delivery network used by SAP Concur and the new cluster couldn't be established. The migration was reverted to restore service. Engineering later identified that a configuration item in the connection profile of the new cluster was incompatible with the protocol version configured on the content delivery network, causing connections to be rejected. Corrective Actions: The protocol version on the content delivery network is being updated to support the offending configuration item. The gateway infrastructure architecture is being revised to use more clusters to allow more phased migrations and earlier issue detection.