Resolved after 2 hours 24 minutes, affecting Travel, on July 24, 2025.
In the US2, EU2, and APJ1 Data Centers, completing travel bookings for air and hotel in the New Concur Travel using the Travelport GDS service through the SAP Concur website and SAP Concur mobile app were below expected level. Affected users may have experienced an issue not returning any result when doing air and hotel search. Root cause: Our partner Travelport has confirmed the issue was caused by an expired certificate on their end and will provide SAP Concur with and RCA and their identified preventive actions. Corrective Actions: N/A
Affected components
Update timeline
- resolved Jul 24, 2025, 03:08 AM UTC
We are working to determine the user impact and will provide information as it becomes available.
- resolved Jul 24, 2025, 03:22 AM UTC
In the US2, EU2, and APJ1 Data Centers, completing travel bookings for air and hotel in the New Concur Travel using the Travelport GDS service through the SAP Concur website app is below expected level. Affected users may experience issue not returning any result when doing air and hotel search. The Incident Response Team is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.
- resolved Jul 24, 2025, 03:44 AM UTC
In the US2, EU2, and APJ1 Data Centers, completing travel bookings for air and hotel in the New Concur Travel using the Travelport GDS service through the SAP Concur website and SAP Concur mobile app was below expected level. Affected users may have experienced an issue not returning any result when doing air and hotel search. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved Jul 24, 2025, 04:00 AM UTC
In the US2, EU2, and APJ1 Data Centers, completing travel bookings for air and hotel in the New Concur Travel using the Travelport GDS service through the SAP Concur website and SAP Concur mobile app were below expected level. Affected users may have experienced an issue not returning any result when doing air and hotel search. The service is already restored after provider fix the issue. The IRT was notified by Travelport about the service disruption. The team will follow up with Travelport for the Root Cause Analysis and will share the findings once available.
- resolved Aug 05, 2025, 04:22 PM UTC
In the US2, EU2, and APJ1 Data Centers, completing travel bookings for air and hotel in the New Concur Travel using the Travelport GDS service through the SAP Concur website and SAP Concur mobile app were below expected level. Affected users may have experienced an issue not returning any result when doing air and hotel search. Root cause: Our partner Travelport has confirmed the issue was caused by an expired certificate on their end and will provide SAP Concur with and RCA and their identified preventive actions. Corrective Actions: N/A
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