Resolved after 2 hours 21 minutes, affecting Analysis/Intelligence, on August 14, 2025.
Impact as Reported: In the US2 and EU2 Data Center, access to Analysis/Intelligence service was intermittently down for customers. Affected users may have experienced latency, a spinning wheel or timeout errors when attempting to access or navigate within the Analysis/Intelligence service. Root cause: A configuration change on a service used to automatically distribute operating system patches performed to increase the efficiency of deployment runs unexpectedly caused some Linux instances hosting the analytic service to enter a degraded state, resulting in intermittent service degradation. The issue was caused by an audit service running on the target hosts becoming overwhelmed by the volume of concurrent patches and rendering the operating system unresponsive. The incident was addressed by updating the automation tags for the impacted hosts to remove them from the target list of the updated process. Further mitigation work is being performed to address the issue of high volume patching negatively impacting the audit service. Corrective Actions: The following corrective and preventive actions have been identified: Additional monitoring is being put in place to allow earlier detection of individual instances becoming unresponsive patching tags have been adjusted for the host type susceptible to the issue Audit service configuration adjustment are being evaluated to allow leveraging the improved patch deployment approach on the impacted nodes.
Affected components
Update timeline
- resolved Aug 14, 2025, 01:42 AM UTC
In the EU2 Data Centers, users are experiencing an issue accessing the Analysis/Intelligence service through the SAP Concur website. Affected users may receive the error message “Sorry, Concur is currently unavailable” when trying to log in to Analysis and Intelligence and CTE. The Incident Response Team engaged additional resources and is continuing its in-depth investigation to narrow down potential causes. Our next scheduled update will be in one hour, or sooner should a significant change occur.
- resolved Aug 14, 2025, 02:33 AM UTC
In the EU2 Data Center, users are experiencing an issue accessing the Analysis/Intelligence service through the SAP Concur website. Affected users may receive the error message “Sorry, Concur is currently unavailable” when trying to log in to Analysis and Intelligence and CTE. The Incident Response Team (IRT) is still working to identify the root cause of the issue. Testing and validation of potential fixes are ongoing. Our next scheduled update will be in one hour, or sooner should a significant change occur.
- resolved Aug 14, 2025, 03:25 AM UTC
In the EU2 Data Center, users experienced an issue accessing the Analysis/Intelligence service through the SAP Concur website. Affected users may have received the error message “Sorry, Concur is currently unavailable” when trying to log in to Analysis and Intelligence and CTE. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved Aug 14, 2025, 03:44 AM UTC
In the EU2 Data Center, users experienced an issue accessing the Analysis/Intelligence service through the SAP Concur website. Affected users may have received the error message “Sorry, Concur is currently unavailable” when trying to log in to Analysis and Intelligence and CTE. The Incident Response Team (IRT) performed a configuration change and enabled all instances that were in a bad state and restarted them, which stabilized the service. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report will be provided once the investigation is complete.
- resolved Aug 29, 2025, 12:28 PM UTC
Impact as Reported: In the US2 and EU2 Data Center, access to Analysis/Intelligence service was intermittently down for customers. Affected users may have experienced latency, a spinning wheel or timeout errors when attempting to access or navigate within the Analysis/Intelligence service. Root cause: A configuration change on a service used to automatically distribute operating system patches performed to increase the efficiency of deployment runs unexpectedly caused some Linux instances hosting the analytic service to enter a degraded state, resulting in intermittent service degradation. The issue was caused by an audit service running on the target hosts becoming overwhelmed by the volume of concurrent patches and rendering the operating system unresponsive. The incident was addressed by updating the automation tags for the impacted hosts to remove them from the target list of the updated process. Further mitigation work is being performed to address the issue of high volume patching negatively impacting the audit service. Corrective Actions: The following corrective and preventive actions have been identified: Additional monitoring is being put in place to allow earlier detection of individual instances becoming unresponsive patching tags have been adjusted for the host type susceptible to the issue Audit service configuration adjustment are being evaluated to allow leveraging the improved patch deployment approach on the impacted nodes.
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