Resolved after 1 hour 20 minutes, affecting Travel, on August 14, 2025.
In the US2, EU2, and APJ1 Data Centers, completing travel search for hotel in the New Concur Travel using the Amadeus GDS services through the SAP Concur website was below expected level. Affected users may have experienced the error "No hotel available." after clicking Search. While the Incident Response Team (IRT) has been working with the vendor, the issue has self-recovered. However, the team will continue to collaborate with the vendor to understand the root cause and prevent future occurrences. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
Affected components
Update timeline
- resolved Aug 14, 2025, 02:38 AM UTC
We are working to determine the user impact and will provide information as it becomes available.
- resolved Aug 14, 2025, 02:55 AM UTC
In the US2, EU2, and APJ1 Data Centers, completing travel search for hotel in the New Concur Travel using the Amadeus GDS services through the SAP Concur website is below expected level. Affected users may experience the error "No hotel available." after clicking Search. The Incident Response Team is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.
- resolved Aug 14, 2025, 03:19 AM UTC
In the US2, EU2, and APJ1 Data Centers, completing travel search for hotel in the New Concur Travel using the Amadeus GDS services through the SAP Concur website is below expected level. Affected users may experience the error "No hotel available." after clicking Search. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved Aug 14, 2025, 03:28 AM UTC
In the US2, EU2, and APJ1 Data Centers, completing travel search for hotel in the New Concur Travel using the Amadeus GDS services through the SAP Concur website was below expected level. Affected users may have experienced the error "No hotel available." after clicking Search. While the Incident Response Team (IRT) has been working with the vendor, the issue has self-recovered. However, the team will continue to collaborate with the vendor to understand the root cause and prevent future occurrences. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
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