Travel: P1

Update timeline

1. resolved Aug 26, 2025, 06:20 PM UTC

   We are working to determine the user impact and will provide information as it becomes available.

2. resolved Aug 26, 2025, 06:42 PM UTC

   In the US2, EU2, and APJ1 Data Centers, air searches and bookings using the Amadeus GDS through the SAP Concur website and SAP Concur mobile app are unavailable. Affected users may encounter a page indicating “No flights available” when performing air searches. No workaround has been identified at this time. The Incident Response Team has received confirmation from Amadeus that root cause resides on their end. Amadeus is currently taking a mitigation action to redistribute traffic in attempt to restore service. Our next scheduled update will be in one hour or sooner should a significant change occur.

3. resolved Aug 26, 2025, 07:17 PM UTC

   In the US2, EU2, and APJ1 Data Centers, air searches and bookings using the Amadeus GDS through the SAP Concur website and SAP Concur mobile app are unavailable. Affected users may encounter a page indicating “No flights available” when performing air searches. A workaround has been identified. Some users may be able to receive results after clicking 'Edit Search' and then immediately searching again without editing search criteria. The Incident Response Team received a progress update from Amadeus communicating they are continuing traffic redistribution actions and customers should see incremental improvement moving forward. Our next scheduled update will be in two hours or sooner should a significant change occur.

4. resolved Aug 26, 2025, 09:18 PM UTC

   In the US2, EU2, and APJ1 Data Centers, air searches and bookings using the Amadeus GDS through the SAP Concur website and SAP Concur mobile app are intermittently unavailable. Affected users may encounter a page indicating “No flights available” when performing air searches. Other affected users may receive results but no prices. A workaround has been identified. Some users may be able to receive results after clicking 'Edit Search' and then immediately searching again without editing search criteria. Some customers may be experiencing sporadic service recovery. The Incident Response Team has received confirmation from Amadeus that traffic redistribution efforts are still in progress and customers can continue to expect gradual improvement in service performance. Our next scheduled update will be in two hours or sooner should a significant change occur.

5. resolved Aug 26, 2025, 11:32 PM UTC

   Work to identify and resolve the issue is in progress. Since our last update Amadeus continues their mitigation efforts. Details of our current action plan are provided below. We will post the next incident communication at or before 01:30AM UTC 27 August 2025. Work to identify and resolve the issue is in progress. Since our last update Amadeus continues their mitigation efforts. Details of our current action plan are provided below. We will post the next incident communication at or before 01:30AM UTC 27 August 2025. Please contact the Support Engineer assigned to your case for any questions about this incident. A workaround has been identified. Some users may be able to receive results after clicking 'Edit Search' and then immediately searching again without editing search criteria. The Incident Response Team is continuously coordinating with Amadeus to ensure the full deployment of the fix, while closely monitoring progress and providing updates.

6. resolved Aug 27, 2025, 12:40 AM UTC

   Service has been restored to a normal operating level, and we have started a mandatory post recovery monitoring period to ensure service performance stability prior to declaring the incident resolved. We will post the next incident communication at or before 01:10 AM UTC on 27 August 2025. In the US2, EU2, and APJ1 Data Centers, air searches and bookings using the Amadeus GDS through the SAP Concur website and SAP Concur mobile app were intermittently unavailable. Affected users may have encountered a page indicating “No flights available” when performing air searches. Other affected users may have received results but without prices. A workaround was identified, and some users were able to receive results after clicking ‘Edit Search’ and then immediately searching again without editing the search criteria. Some customers also experienced sporadic service recovery. We are going to complete post recovery service performance stability monitoring and verification

7. resolved Aug 27, 2025, 12:55 AM UTC

   In the US2, EU2, and APJ1 Data Centers, air searches and bookings using the Amadeus GDS through the SAP Concur website and SAP Concur mobile app were intermittently unavailable. Affected users may have encountered a page indicating “No flights available” when performing air searches. Other affected users may have received results but without prices. A workaround was identified, and some users were able to receive results after clicking ‘Edit Search’ and then immediately searching again without editing the search criteria. Some customers also experienced sporadic service recovery. While the Incident Response Team (IRT) has been working with the vendor, the issue has self-recovered. However, the team will continue to collaborate with the vendor to understand the root cause and prevent future occurrences. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.

8. resolved Sep 03, 2025, 08:37 AM UTC

   Impact as Reported: In the US2, EU2, and APJ1 Data Centers, air searches and bookings using the Amadeus GDS through the SAP Concur website and SAP Concur mobile app were unavailable. Affected users may have encountered a page indicating “No flights available” when performing air searches. A workaround was identified. Some users may have been able to receive results after clicking 'Edit Search' and then immediately searching again without editing search criteria. Root cause: Our partner Amadeus acknowledge an outage on their end and will provide SAP Concur with and RCA and their identified preventive actions. Corrective Actions: N/A