Travel: P1

Update timeline

1. resolved Sep 06, 2025, 07:35 PM UTC

   In the US2, EU2, and APJ1 Data Centers, car and hotel searches using the Apollo, Worldspan and Galileo GDS service were 10% below expected level. Affected users may have encountered an error “We’re sorry. We encountered an issue that prevented us from completing your request” when attempting to perform a search. A workaround for this issue was not determined. As the Incident Response Team (IRT) was gathering, services recovered. Upon investigation, the IRT determined that the errors were related to a third party vendor issue. An incident ticket will be opened with Travelport, and the IRT will work with the vendor to determine what may have been the root cause. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.

2. resolved Sep 15, 2025, 07:04 AM UTC

   Impact as Reported: In the US2, EU2, and APJ1 Data Centers, car and hotel searches using the Apollo, Worldspan and Galileo GDS service were 10% below expected level. Affected users may have encountered an error “We’re sorry. We encountered an issue that prevented us from completing your request” when attempting to perform a search for car and hotel. Root cause: The root cause of the incident has been identified to be a service disruption at one of our third party GDS vendors. Corrective Actions: N/A