Resolved after 3 hours 35 minutes, affecting Travel, on September 15, 2025.
In the APJ1 Data Center, completing travel searches for air, car, and hotel in the new Concur Travel experience via the SAP Concur website and mobile app was unavailable. Affected users may have experienced an error: An unexpected Internal error occurred.Please try again. When trying to perform travel searches. The Incident Response Team (IRT) performed a configuration change which restored service. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
Affected components
Update timeline
- resolved Sep 15, 2025, 11:08 PM UTC
We are working to determine the user impact and will provide information as it becomes available.
- resolved Sep 15, 2025, 11:59 PM UTC
In the APJ1 Data Center, completing travel searches for air, car, and hotel in the new Concur Travel experience via the SAP Concur website and mobile app was unavailable. Affected users may have experienced an error: 'An unexpected Internal error occurred.Please try again. ' when trying to perform travel searches. As the Incident Response Team (IRT) was gathering, the service self recovered. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved Sep 16, 2025, 12:49 AM UTC
In the APJ1 Data Center, completing travel searches for air, car, and hotel in the new Concur Travel experience via the SAP Concur website and mobile app was unavailable. Affected users may have experienced an error: An unexpected Internal error occurred.Please try again. When trying to perform travel searches. The Incident Response Team (IRT) performed a configuration change which restored service. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
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