Resolved after 30 minutes, affecting Mobile, on September 16, 2025.
In the US2, EU2, and APJ1 Data Centers, new Concur Travel customers experienced issues when searching for hotels using Worldspan, Galileo, and Apollo GDS services through the SAP Concur mobile app. Affected users encountered an ‘Authorisation error’ when trying to search for hotels. A workaround for this issue was not identified. After further investigation it has been determined that this incident did not impact customers, as originally believed, so this does not meet the criteria for a P1 incident and will be closed and removed from the Concur Open web site. We apologize for any inconvenience this may have caused.
Affected components
Update timeline
- resolved Sep 16, 2025, 06:14 PM UTC
Some users may experience errors or slow processing when performing administrative functions or attempting to search or book travel via Apollo.
- resolved Sep 16, 2025, 06:45 PM UTC
In the US2, EU2, and APJ1 Data Centers, New Concur Travel customers are experiencing issues when searching for hotels using Worldspan, Galileo and Apollo GDS services through the SAP Concur mobile app. Affected users may experience "Authorisation error" when trying to search for hotel. A workaround for this issue has not been identified. The Incident Response Team (IRT) is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.
- resolved Sep 16, 2025, 07:25 PM UTC
In the US2, EU2, and APJ1 Data Centers, new Concur Travel customers experienced issues when searching for hotels using Worldspan, Galileo, and Apollo GDS services through the SAP Concur mobile app. Affected users encountered an ‘Authorisation error’ when trying to search for hotels. A workaround for this issue was not identified. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved Sep 16, 2025, 07:47 PM UTC
In the US2, EU2, and APJ1 Data Centers, new Concur Travel customers experienced issues when searching for hotels using Worldspan, Galileo, and Apollo GDS services through the SAP Concur mobile app. Affected users encountered an ‘Authorisation error’ when trying to search for hotels. A workaround for this issue was not identified. As the Incident Response Team (IRT) was starting to investigate the issue , the service automatically self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will be conducted , and a root cause analysis report provided when that investigation is complete.
- resolved Sep 17, 2025, 07:27 PM UTC
In the US2, EU2, and APJ1 Data Centers, new Concur Travel customers experienced issues when searching for hotels using Worldspan, Galileo, and Apollo GDS services through the SAP Concur mobile app. Affected users encountered an ‘Authorisation error’ when trying to search for hotels. A workaround for this issue was not identified. After further investigation it has been determined that this incident did not impact customers, as originally believed, so this does not meet the criteria for a P1 incident and will be closed and removed from the Concur Open web site. We apologize for any inconvenience this may have caused.
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