Expense, Analysis/Intelligence: P1

Update timeline

1. resolved Sep 22, 2025, 11:30 AM UTC

   We are working to determine the user impact and will provide information as it becomes available.

2. resolved Sep 22, 2025, 12:26 PM UTC

   In the China Data Center, access to the Analysis/Intelligence and Expense services through the SAP Concur website is currently below expected levels. Affected Analysis users may experience intermittent login issues or encounter the error message “Sorry, something went wrong..” upon login, while Expense users may be unable to view or access their expense Reports. The Incident Response Team is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.

3. resolved Sep 22, 2025, 01:25 PM UTC

   In the China Data Center, access to the Analysis/Intelligence and Expense services through the SAP Concur website is currently below expected levels. Affected Analysis users may experience intermittent login issues or encounter the error message “Sorry, something went wrong..” upon login, while Expense users may be unable to view or access their Expense Reports. The Incident Response Team (IRT) has engaged additional resources and is actively investigating the issue. Our next scheduled update will be in one hour or sooner should a significant change occur.

4. resolved Sep 22, 2025, 01:36 PM UTC

   In the China Data Center, access to the Analysis/Intelligence and Expense services through the SAP Concur website was below expected levels. Affected Analysis users may have experienced intermittent login issues or encounter the error message “Sorry, something went wrong..” upon login, while Expense users were unable to view or access their Expense Reports. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

5. resolved Sep 22, 2025, 01:45 PM UTC

   In the China Data Center, access to the Analysis/Intelligence and Expense services through the SAP Concur website was below expected levels. Affected Analysis users may have experienced intermittent login issues or encounter the error message “Sorry, something went wrong..” upon login, while Expense users were unable to view or access their Expense Reports. The Incident Response Team (IRT) updated an application configuration to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.

6. resolved Oct 02, 2025, 02:12 PM UTC

   Impact as Reported: In the China Data Center, access to the Analysis/Intelligence and Expense services through the SAP Concur website was below expected levels. Affected Analysis users may have experienced intermittent login issues or encounter the error message “Sorry, something went wrong.” upon login, while Expense users may have been unable to view or access their Expense Reports. Root cause: The root cause of the incident has been identified in the failure of an automated process used for certificate management, causing an expiring certificate not to be renewed. The certificate was manually rotated to restore service. Corrective Actions: The certificate management process automation monitoring is being reviewed and improved to ensure failures are appropriately detected and alerted for.