SAP Concur incident
Expense, Travel, Request, Analysis/Intelligence: P1
Resolved after 23 minutes, affecting Analysis/Intelligence and Expense and 1 more, on September 26, 2025.
In the US2 Data Center, Concur Travel, Concur Expense, Concur Request, and Analysis/Intelligence customers intermittently experienced performance issues in the SAP Concur website and SAP Concur mobile app. Affected users may have been able to login however, once logged in could have encountered errors or latency when attempting to access Analysis or Intelligence, submit expense reports, submit requests, or search and book travel. A workaround was not identified during service degradation. The Incident Response Team identified and quickly resolved an issue on a database server tier. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
Affected components
Update timeline
- resolved Sep 26, 2025, 04:58 PM UTC
In the US2 Data Center, Concur Travel, Concur Expense, Concur Request, and Analysis/Intelligence customers intermittently experienced performance issues in the SAP Concur website and SAP Concur mobile app. Affected users may have been able to login however, once logged in could have encountered errors or latency when attempting to access Analysis or Intelligence, submit expense reports, submit requests, or search and book travel. A workaround was not identified during service degradation. The Incident Response Team identified and quickly resolved an issue on a database server tier. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
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