Resolved after 23 minutes, affecting Travel, on October 1, 2025.
Impact as Reported: In the US2 and EU2 Data Centers, New Concur Travel users were unable to complete hotel searches using the Galileo GDS service through the SAP Concur website. Affected users may have encountered failed hotel search attempts accompanied by the error message: “There has been a technical issue. Please reload the page and try again.” Root cause: The third party GDS vendor affected by the degradation confirmed the issue was caused by a disruption on their end. Corrective Actions: N/A
Affected components
Update timeline
- resolved Oct 01, 2025, 11:57 PM UTC
In the US2 and EU2 Data Centers, New Concur Travel users were unable to complete hotel searches using the Galileo GDS service through the SAP Concur website. Affected users may have encountered failed hotel search attempts accompanied by the error message: “There has been a technical issue. Please reload the page and try again.” As the Incident Response Team (IRT) was being assembled, the service self-restored. The IRT identified that the issue was caused by a service provider’s maintenance, which had impacted Concur Travel. This activity has since been completed, and the service has recovered. We have verified that performance is stable and are now resolving the incident. A root cause investigation will be conducted, and a Root Cause Analysis report will be provided once the investigation is complete.
- resolved Oct 07, 2025, 11:53 AM UTC
Impact as Reported: In the US2 and EU2 Data Centers, New Concur Travel users were unable to complete hotel searches using the Galileo GDS service through the SAP Concur website. Affected users may have encountered failed hotel search attempts accompanied by the error message: “There has been a technical issue. Please reload the page and try again.” Root cause: The third party GDS vendor affected by the degradation confirmed the issue was caused by a disruption on their end. Corrective Actions: N/A
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