Travel: P1

Update timeline

1. resolved Oct 04, 2025, 06:57 AM UTC

   We are working to determine the user impact and will provide information as it becomes available.

2. resolved Oct 04, 2025, 07:28 AM UTC

   In the US2, EU2, APJ1, China, and Concur Cloud for Public Sector Data Center data centers, completing car searches via GDS Sabre through the SAP Concur website and SAP Concur mobile was unavailable. Affected users may not have seen any results when attempting to search for cars. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

3. resolved Oct 04, 2025, 07:41 AM UTC

   In the US2, EU2, APJ1, China, and Concur Cloud for Public Sector Data Center data centers, completing car searches via GDS Sabre through the SAP Concur website and SAP Concur mobile was unavailable. Affected users may not have seen any results when attempting to search for cars. As the Incident Response Team (IRT) was being assembled, the services automatically self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will be conducted, and a root cause analysis report provided when that investigation is complete.

4. resolved Oct 16, 2025, 12:28 PM UTC

   Impact as Reported: In the US2, EU2, APJ1, China, and Concur Cloud for Public Sector Data Centers, completing car searches via GDS Sabre through the SAP Concur website and SAP Concur mobile was unavailable. Affected users may not have seen any results when attempting to search for cars. Root cause: The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS). Corrective Actions: N/A