Resolved after 38 minutes, affecting Invoice, on October 15, 2025.
In the US2 and EU2 Data Centers, Concur Invoice Capture processing was 75% below expected level. Customers who send invoices to the Invoice Capture service via email were experiencing delays. Affected users may have observed delays or failures in email delivery resulting in invoices not appearing on the Invoice Capture page. A workaround for this issue was not identified during service disruption. The Incident Response Team (IRT) rolled back a recent change to restore service. Affected customers can expect a delay in delivery and appearance of invoices as the backlog processes. The IRT will continue to monitor Invoice Capture email processing to ensure backlog processing completes without issue. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
Affected components
Update timeline
- resolved Oct 15, 2025, 02:56 PM UTC
We are working to determine the user impact and will provide information as it becomes available.
- resolved Oct 15, 2025, 03:20 PM UTC
In the US2 and EU2 Data Centers, Concur Invoice Capture processing is 75% below expected level. Customers who send invoices to the Invoice Capture service via email are experiencing delays. Affected users may experience delays or failures in email delivery resulting in invoices not appearing on the Invoice Capture page. A workaround for this issue has not yet been identified. The Incident Response Team is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.
- resolved Oct 15, 2025, 03:37 PM UTC
In the US2 and EU2 Data Centers, Concur Invoice Capture processing was 75% below expected level. Customers who send invoices to the Invoice Capture service via email were experiencing delays. Affected users may have observed delays or failures in email delivery resulting in invoices not appearing on the Invoice Capture page. A workaround for this issue was not identified during service disruption. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved Oct 15, 2025, 03:50 PM UTC
In the US2 and EU2 Data Centers, Concur Invoice Capture processing was 75% below expected level. Customers who send invoices to the Invoice Capture service via email were experiencing delays. Affected users may have observed delays or failures in email delivery resulting in invoices not appearing on the Invoice Capture page. A workaround for this issue was not identified during service disruption. The Incident Response Team (IRT) rolled back a recent change to restore service. Affected customers can expect a delay in delivery and appearance of invoices as the backlog processes. The IRT will continue to monitor Invoice Capture email processing to ensure backlog processing completes without issue. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
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