Resolved after 1 hour 44 minutes, affecting Travel, on October 16, 2025.
In the US2 and EU2 Data Centers, Sabre hotel bookings through the SAP Concur website and SAP Concur mobile app were approximately 75% below expected level. Affected users may have encountered the following error after populating hotel search criteria and clicking the Search Hotels button, “Please reload the page and try again.” A workaround for this issue was not identified during service degradation. The Incident Response Team received confirmation that root cause resides on Sabre’s end and that Sabre took action to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
Affected components
Update timeline
- resolved Oct 16, 2025, 02:08 PM UTC
We are working to determine the user impact and will provide information as it becomes available.
- resolved Oct 16, 2025, 02:16 PM UTC
In the US2 and EU2 Data Centers, Sabre hotel bookings through the SAP Concur website and SAP Concur mobile app were approximately 75% below expected level. Affected users may have encountered the following error after populating hotel search criteria and clicking the Search Hotels button, “Please reload the page and try again.” A workaround for this issue was not identified during service degradation. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved Oct 16, 2025, 02:35 PM UTC
In the US2 and EU2 Data Centers, Sabre hotel bookings through the SAP Concur website and SAP Concur mobile app were approximately 75% below expected level. Affected users may have encountered the following error after populating hotel search criteria and clicking the Search Hotels button, “Please reload the page and try again.” A workaround for this issue was not identified during service degradation. The Incident Response Team received confirmation that root cause resides on Sabre’s end and that Sabre took action to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
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