Resolved after 10 minutes, affecting Analysis/Intelligence and Travel, on October 20, 2025.
Impact as Reported: In the EU2 Data Center, access to Concur Travel and Analysis/Intelligence services was 90% below expected level. Affected users may have experienced a missing Travel tab, a missing Analysis or Intelligence tab, or latency when attempting to navigate to the Concur Travel and Analysis/Intelligence services. Root cause: A database supporting travel and profile related workflow was degraded, causing impact for service dependent on it.. The Incident Response Team identified that a recently implemented configuration management script being run against the impacted database was poorly optimized and was causing blocking, resulting in the service degradation . The script was stopped to restore service. Corrective Actions: The following corrective and preventative actions have been identified identified: The offending script was stopped The script has been updated to remove the causes of blocking on the target database The pre-production testing process is being updated to ensure appropriate load testing and detection of potential performance issues The development playbook for this class of scripts are being updated to implement better guidelines on optimization and performance management
Affected components
Update timeline
- resolved Oct 20, 2025, 09:36 PM UTC
In the EU2 Data Center, access to Concur Travel and Analysis/Intelligence services was 90% below expected level. Affected users may have experienced a missing Travel tab, a missing Analysis or Intelligence tab, or latency when attempting to navigate to the Concur Travel and Analysis/Intelligence services. A workaround for this issue was not identified during service degradation. The Incident Response Team reverted a database server change to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
- resolved Nov 06, 2025, 09:23 AM UTC
Impact as Reported: In the EU2 Data Center, access to Concur Travel and Analysis/Intelligence services was 90% below expected level. Affected users may have experienced a missing Travel tab, a missing Analysis or Intelligence tab, or latency when attempting to navigate to the Concur Travel and Analysis/Intelligence services. Root cause: A database supporting travel and profile related workflow was degraded, causing impact for service dependent on it.. The Incident Response Team identified that a recently implemented configuration management script being run against the impacted database was poorly optimized and was causing blocking, resulting in the service degradation . The script was stopped to restore service. Corrective Actions: The following corrective and preventative actions have been identified identified: The offending script was stopped The script has been updated to remove the causes of blocking on the target database The pre-production testing process is being updated to ensure appropriate load testing and detection of potential performance issues The development playbook for this class of scripts are being updated to implement better guidelines on optimization and performance management
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