Resolved after 42 minutes, affecting Travel, on October 23, 2025.
In the APJ1, EU2, and US2 Data Centers, travel bookings for air, car, and hotel services using the Amadeus GDS were unavailable. Affected New Concur Travel users may have experienced a “no search results available” error, while Legacy travel users may have received the message “We encountered an issue that prevented us from completing your request” when attempting to perform any travel searches. As the Incident Response Team (IRT) was being assembled, the service self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
Affected components
Update timeline
- resolved Oct 23, 2025, 09:01 AM UTC
We are working to determine the user impact and will provide information as it becomes available.
- resolved Oct 23, 2025, 09:25 AM UTC
In the APJ1, EU2, and US2 Data Centers, travel bookings for air, car, and hotel services using the Amadeus GDS were unavailable. Affected New Concur Travel users may have experienced a “no search results available” error, while Legacy travel users may have received the message “We encountered an issue that prevented us from completing your request” when attempting to perform any travel searches. As the Incident Response Team was being assembled, the service automatically self-recovered. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved Oct 23, 2025, 09:54 AM UTC
In the APJ1, EU2, and US2 Data Centers, travel bookings for air, car, and hotel services using the Amadeus GDS were unavailable. Affected New Concur Travel users may have experienced a “no search results available” error, while Legacy travel users may have received the message “We encountered an issue that prevented us from completing your request” when attempting to perform any travel searches. As the Incident Response Team (IRT) was being assembled, the service self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
Your product runs on more than SAP Concur
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services