Resolved after 33 minutes, affecting Travel, on October 24, 2025.
In the APJ1, EU2, and US2 Data Centers, car search via the Worldspan GDS for Legacy Travel users was unavailable. The affected users may have received an error: “We encountered an issue that prevented us from completing your request.”, when attempting to search for cars. As the Incident Response Team (IRT) was being assembled, the service self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
Affected components
Update timeline
- resolved Oct 24, 2025, 01:23 PM UTC
In the APJ1, EU2, and US2 Data Centers, car search via the Worldspan GDS for Legacy Travel users was unavailable. The affected users may have received an error: “We encountered an issue that prevented us from completing your request.”, when attempting to search for cars. As the Incident Response Team (IRT) was being assembled, the service self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
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