Resolved after 29 minutes, affecting Travel, on November 2, 2025.
In the US2 Data Center, Travel Search was unavailable for the Legacy Travel users, and 75% below expected level for New Concur Travel users. The affected users received an error: “We encountered an issue that prevented us from completing your request.” when they attempted to search for air, hotel, and car. As the Incident Response Team (IRT) was gathering, services self recovered. We have verified that service performance is stable and will now resolve this incident. A continued investigation into the root cause of this incident will be conducted, and a root cause analysis report provided when that investigation is complete.
Affected components
Update timeline
- resolved Nov 02, 2025, 01:46 PM UTC
We are working to determine the user impact and will provide information as it becomes available.
- resolved Nov 02, 2025, 02:10 PM UTC
In the US2 Data Center, Travel Search was unavailable for the Legacy Travel users, and 75% below expected level for New Concur Travel users. The affected users received an error: “We encountered an issue that prevented us from completing your request.” when they attempted to search for air, hotel, and car. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved Nov 02, 2025, 02:38 PM UTC
In the US2 Data Center, Travel Search was unavailable for the Legacy Travel users, and 75% below expected level for New Concur Travel users. The affected users received an error: “We encountered an issue that prevented us from completing your request.” when they attempted to search for air, hotel, and car. As the Incident Response Team (IRT) was gathering, services self recovered. We have verified that service performance is stable and will now resolve this incident. A continued investigation into the root cause of this incident will be conducted, and a root cause analysis report provided when that investigation is complete.
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