Resolved after 1 hour 48 minutes, affecting Travel, on November 4, 2025.
In the US2 and EU2 Data Centers, completing travel searches in Legacy Travel using the GDS services Apollo and Galileo was below the expected level. The SAP Concur mobile app did not appear to be affected. Affected Legacy Travel users may have encountered the following error message when searching for travel “We’re Sorry… We encountered an issue that prevented us from completing your request.” The Incident Response Team received confirmation that issue was caused by our Concur partner vendor and actions were taken to restore service. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
Affected components
Update timeline
- resolved Nov 04, 2025, 03:06 AM UTC
We are working to determine the user impact and will provide information as it becomes available.
- resolved Nov 04, 2025, 03:35 AM UTC
In the US2 and EU2 Data Centers, completing travel searches through the SAP Concur website using the GDS services Apollo and Galileo is currently unavailable. SAP Concur mobile app does not appear to be affected. Affected users may encounter the following error message when searching for hotels: “We’re Sorry… We encountered an issue that prevented us from completing your request.” There is no workaround available at this time. The Incident Response Team is actively investigating. The next scheduled update will be provided in one hour, or sooner if a significant change occurs.
- resolved Nov 04, 2025, 04:20 AM UTC
In the US2 and EU2 Data Centers, when doing travel searches in Legacy Travel using the GDS services Apollo and Galileo is currently below expected level. The SAP Concur mobile app does not appear to be affected. Affected Legacy Travel users may encounter the following error message when searching for travel “We’re Sorry… We encountered an issue that prevented us from completing your request.” There is no workaround available at this time. The Incident Response Team, together with our Concur partner vendor, is actively working on a fix. The next scheduled update will be provided in one hour, or sooner if a significant change occurs.
- resolved Nov 04, 2025, 04:42 AM UTC
In the US2 and EU2 Data Centers, completing travel searches in Legacy Travel using the GDS services Apollo and Galileo was below the expected level. The SAP Concur mobile app did not appear to be affected. Affected Legacy Travel users may have encountered the following error message when searching for travel “We’re Sorry… We encountered an issue that prevented us from completing your request.” Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved Nov 04, 2025, 04:55 AM UTC
In the US2 and EU2 Data Centers, completing travel searches in Legacy Travel using the GDS services Apollo and Galileo was below the expected level. The SAP Concur mobile app did not appear to be affected. Affected Legacy Travel users may have encountered the following error message when searching for travel “We’re Sorry… We encountered an issue that prevented us from completing your request.” The Incident Response Team received confirmation that issue was caused by our Concur partner vendor and actions were taken to restore service. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
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