Resolved after 1 hour 1 minute, affecting Travel, on November 4, 2025.
In the EU2 Data Center, Legacy Travel users were unable to book air, hotel, and car via Amadeus GDS. Affected users may have encountered the error message: “We encountered an issue that prevented us from completing your request.” when attempting to make reservations for air, hotels, or cars. As the Incident Response Team (IRT) was being assembled, the service self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
Affected components
Update timeline
- resolved Nov 04, 2025, 11:36 AM UTC
In the EU2 Data Center, Legacy Travel users are currently unable to book air, hotel, and car via Amadeus GDS. Affected users may encounter the error message: “We encountered an issue that prevented us from completing your request.” when attempting to make reservations for air, hotels, or cars. The Incident Response Team (IRT) is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.
- resolved Nov 04, 2025, 12:05 PM UTC
In the EU2 Data Center, Legacy Travel users were unable to book air, hotel, and car via Amadeus GDS. Affected users may have encountered the error message: “We encountered an issue that prevented us from completing your request.” when attempting to make reservations for air, hotels, or cars. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved Nov 04, 2025, 12:20 PM UTC
In the EU2 Data Center, Legacy Travel users were unable to book air, hotel, and car via Amadeus GDS. Affected users may have encountered the error message: “We encountered an issue that prevented us from completing your request.” when attempting to make reservations for air, hotels, or cars. As the Incident Response Team (IRT) was being assembled, the service self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
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