Resolved after 1 hour, affecting Japan - e-Bunsho for Expense, on November 21, 2025.
In the US2 Data Center, generating an e-Bunsho timestamp in expense reports was unavailable. Affected users may have encountered the following error when attempting to submit an expense report that has an e-Bunsho timestamp requested, "Not Digitally Compliant: Please make sure the receipt image is given an e-Bunsho timestamp." A background process executing the image extraction and archiving of an expense report counting more than 50.000 line items, along with an aggressive re-try mechanism and a bug causing dead-lettered messages to reappear on the original processing queue, have resulted in severe resource consumption, to the point where available resources were exhausted causing 2/3 of the Imaging application to fail and consequently preventing the e-bunsho time stamp service from operating. Corrective Actions: A limit to the number of line items allowed in a single Expense Report is being introduced. This will prevent creation of oversized report that could generate similar issues in the future. A reconciliation process between the Imaging and Expense service is going to be executed to identify existing oversized report and a plan will be developed for the handling of those exceptions in the event a full images extract would be needed at some point on the future.
Affected components
Update timeline
- resolved Nov 21, 2025, 03:07 PM UTC
In the US2 Data Center, generating an e-Bunsho timestamp in expense reports was unavailable. Affected users may have encountered the following error when attempting to submit an expense report that has an e-Bunsho timestamp requested, "Not Digitally Compliant: Please make sure the receipt image is given an e-Bunsho timestamp." As the Incident Response Team (IRT) was being assembled, the service self restored. We have verified that service performance is stable and will now resolve this incident. A continued investigation into the root cause of this incident will be conducted, and a root cause analysis report provided when that investigation is complete.
- resolved Dec 09, 2025, 02:20 PM UTC
In the US2 Data Center, generating an e-Bunsho timestamp in expense reports was unavailable. Affected users may have encountered the following error when attempting to submit an expense report that has an e-Bunsho timestamp requested, "Not Digitally Compliant: Please make sure the receipt image is given an e-Bunsho timestamp." A background process executing the image extraction and archiving of an expense report counting more than 50.000 line items, along with an aggressive re-try mechanism and a bug causing dead-lettered messages to reappear on the original processing queue, have resulted in severe resource consumption, to the point where available resources were exhausted causing 2/3 of the Imaging application to fail and consequently preventing the e-bunsho time stamp service from operating. Corrective Actions: A limit to the number of line items allowed in a single Expense Report is being introduced. This will prevent creation of oversized report that could generate similar issues in the future. A reconciliation process between the Imaging and Expense service is going to be executed to identify existing oversized report and a plan will be developed for the handling of those exceptions in the event a full images extract would be needed at some point on the future.
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