Travel: P1

Update timeline

1. resolved Nov 26, 2025, 06:15 PM UTC

   We are working to determine the user impact and will provide information as it becomes available.

2. resolved Nov 26, 2025, 06:28 PM UTC

   New Concur Travel customers are currently experiencing an issue where air and hotel searches through the Travelport GDS are unavailable. When performing hotel searches, an error message appears stating, “There has been a technical issue” after entering search parameters. For air searches, the error message displayed is “No flights available.” There is no workaround for this issue at this time. The Incident Response Team (IRT) has determined root cause is an internal Travelport issue, and is working with the vendor for resolution. An update will be provided in one hour. Thank you for your patience while this matter is addressed.

3. resolved Nov 26, 2025, 07:26 PM UTC

   New Concur Travel customers are currently experiencing an issue where air and hotel searches through the Travelport GDS are unavailable. When performing hotel searches, an error message appears stating, “There has been a technical issue” after entering search parameters. For air searches, the error message displayed is “No flights available.” There is no workaround for this issue at this time. The Incident Response Team (IRT) continues working with Travelport, and have been advised that resolution is anticipated within the hour. To check if your company is affected by this incident please log onto the Personalized Concur Open website. An update will be provided in one hour. Thank you for your patience while this matter is addressed.

4. resolved Nov 26, 2025, 08:25 PM UTC

   New Concur Travel customers are currently experiencing an issue where air and hotel searches through the Travelport GDS are unavailable. When performing hotel searches, an error message appears stating, “There has been a technical issue” after entering search parameters. For air searches, the error message displayed is “No flights available.” There is no workaround for this issue at this time. The Incident Response Team (IRT) continues to work closely with Travelport representatives to resolve the problem. Since our last update, the vendor has confirmed that the root cause differs from the initial theory, which will extend the expected resolution time. To check if your company is affected by this incident please log onto the Personalized Concur Open website. An update will be provided in two hours. Thank you for your patience while this matter is addressed.

5. resolved Nov 26, 2025, 10:23 PM UTC

   New Concur Travel customers are currently experiencing an issue where air and hotel searches through the Travelport GDS are unavailable. When performing hotel searches, an error message appears stating, “There has been a technical issue” after entering search parameters. For air searches, the error message displayed is “No flights available.” There is no workaround for this issue at this time. The Incident Response Team (IRT) has been advised by the vendor that work is ongoing to resolve an internal Trip Services issue. To check if your company is affected by this incident please log onto the Personalized Concur Open website. An update will be provided in two hours. Thank you for your patience while this matter is addressed.

6. resolved Nov 27, 2025, 12:15 AM UTC

   New Concur Travel customers are currently experiencing an issue where air and hotel searches through the Travelport GDS are unavailable. When performing hotel searches, an error message appears stating, “There has been a technical issue” after entering search parameters. For air searches, the error message displayed is “No flights available.” There is no workaround for this issue at this time. The Incident Response Team (IRT) has been advised by the vendor that they are still working to resolve the internal Trip Services issue and are making some progress. To check if your company is affected by this incident please log onto the Personalized Concur Open website. An update will be provided in two hours. Thank you for your patience while this matter is addressed.

7. resolved Nov 27, 2025, 12:41 AM UTC

   New Concur Travel customers experienced an issue where air and hotel searches through the Travelport GDS were unavailable. When performing hotel searches, an error message appeared stating, “There has been a technical issue” after entering search parameters. For air searches, the error message displayed was “No flights available.” To check if your company is affected by this incident please log onto the Personalized Concur Open website. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

8. resolved Nov 27, 2025, 12:46 AM UTC

   New Concur Travel customers experienced an issue where air and hotel searches through the Travelport GDS were unavailable. When performing hotel searches, an error message appeared stating, “There has been a technical issue” after entering search parameters. For air searches, the error message displayed was “No flights available.” The Incident Response Team received confirmation that issue was caused by the internal Trip Services issue from Concur partner vendor side and they have resolved the issue. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.