Resolved after 30 minutes, affecting Travel, on December 1, 2025.
Impact as Reported: New Concur Travel customers may have experienced an error message when attempting to submit a travel booking. Additionally, some users may have experienced latency when attempting to complete a booking or perform tasks. Root cause: The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS). Corrective Actions: N/A
Affected components
Update timeline
- resolved Dec 01, 2025, 06:22 PM UTC
New Concur Travel customers may have experienced an error message when attempting to submit a travel booking. Additionally, some users may have experienced latency when attempting to complete a booking or perform tasks. It may have been possible to complete bookings and tasks with multiple attempts. As the Incident Response Team (IRT) was gathering, services recovered. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
- resolved Dec 19, 2025, 10:17 AM UTC
Impact as Reported: New Concur Travel customers may have experienced an error message when attempting to submit a travel booking. Additionally, some users may have experienced latency when attempting to complete a booking or perform tasks. Root cause: The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS). Corrective Actions: N/A
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