SAP Concur incident
Expense, Travel, Request, Imaging, Analysis/Intelligence: P1
Resolved after 30 minutes, affecting Analysis/Intelligence and Expense and 1 more, on December 3, 2025.
In the Concur Cloud for Public Sector Data Center, access to all Concur services was unavailable. Affected CTE users logging in through the SAP Concur website encountered a blank screen or received the errors “Sorry, you don’t have access to this page” or “You are currently not set up to use any Concur products. Contact your Concur Administrator for assistance.” immediately after signing in, preventing them from accessing or performing any tasks that relied on Concur services. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
Affected components
Update timeline
- resolved Dec 03, 2025, 04:19 AM UTC
In the Concur Cloud for Public Sector Data Center, access to all Concur services was unavailable. Affected CTE users logging in through the SAP Concur website encountered a blank screen or received the errors “Sorry, you don’t have access to this page” or “You are currently not set up to use any Concur products. Contact your Concur Administrator for assistance.” immediately after signing in, preventing them from accessing or performing any tasks that relied on Concur services. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
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