Resolved after 1 hour 30 minutes, affecting Travel, on December 3, 2025.
In the US2 and EU2 Data Centers, travel searches and bookings in the new Concur Travel using the Sabre GDS is currently unavailable. Affected users may encounter the following errors, "No flights available" Or "We weren't able to load this content", when attempting to perform any travel search. The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS). Corrective Actions: N/A
Affected components
Update timeline
- resolved Dec 03, 2025, 09:24 AM UTC
We are working to determine the user impact and will provide information as it becomes available.
- resolved Dec 03, 2025, 09:52 AM UTC
In the US2 and EU2 Data Centers, travel searches and bookings in the new Concur Travel using the Sabre GDS is currently unavailable. Affected users may encounter the following errors, "No flights available" Or "We weren't able to load this content", when attempting to perform any travel search. The Incident Response Team (IRT) is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.
- resolved Dec 03, 2025, 10:45 AM UTC
In the US2 and EU2 Data Centers, travel searches and bookings in the new Concur Travel using the Sabre GDS were unavailable. Affected users may have encountered the following errors, "No flights available" Or "We weren't able to load this content", when attempting to perform any travel search. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved Dec 03, 2025, 10:59 AM UTC
In the US2 and EU2 Data Centers, travel searches and bookings in the new Concur Travel using the Sabre GDS were unavailable. Affected users may have encountered the following errors, "No flights available" Or "We weren't able to load this content", when attempting to perform any travel search. The Incident Response Team (IRT) has received confirmation that the root cause resides on Sabre’s end and that Sabre has taken action to restore the service. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
- resolved Dec 09, 2025, 02:12 PM UTC
In the US2 and EU2 Data Centers, travel searches and bookings in the new Concur Travel using the Sabre GDS is currently unavailable. Affected users may encounter the following errors, "No flights available" Or "We weren't able to load this content", when attempting to perform any travel search. The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS). Corrective Actions: N/A
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