Resolved after 1 hour 1 minute, affecting Travel, on December 9, 2025.
In the US2, EU2, and CCPS data centers, legacy Concur Travel users experienced degraded performance when performing travel searches for air, car, and hotel via Galileo,Amadeus and Sabre GDS through the SAP Concur website and mobile app. The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS). Corrective Actions: n/a
Affected components
Update timeline
- resolved Dec 09, 2025, 03:52 AM UTC
We are working to determine the user impact and will provide information as it becomes available.
- resolved Dec 09, 2025, 04:08 AM UTC
In the US2, EU2, and CCPS data centers, legacy Concur Travel users are currently experiencing degraded performance when performing travel searches for air, car, and hotel via Galileo,Amadeus and Sabre GDS through the SAP Concur website and mobile app. Affected users may intermittently encounter the following error when performing travel searches: “We have encountered an internal error and are unable to complete this request. Please contact your company administrator to report this error, and contact your travel agency if you need immediate assistance with this reservation.” The Incident Response Team (IRT) is currently investigating. In the meantime, service self-recovered for: Users using Sabre GDS in the CCPS data center Users using Amadeus GDS in the US2 and EU2 data centers. Our next scheduled update will be in one hour or sooner should a significant change occur.
- resolved Dec 09, 2025, 04:30 AM UTC
In the US2, EU2, and CCPS data centers, legacy Concur Travel users experienced degraded performance when performing travel searches for air, car, and hotel via Galileo,Amadeus and Sabre GDS through the SAP Concur website and mobile app. Affected users may have intermittently encountered the following error when performing travel searches: “We have encountered an internal error and are unable to complete this request. Please contact your company administrator to report this error, and contact your travel agency if you need immediate assistance with this reservation.” Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved Dec 09, 2025, 05:34 AM UTC
In the US2, EU2, and CCPS data centers, legacy Concur Travel users experienced degraded performance when performing travel searches for air, car, and hotel via Galileo, Amadeus and Sabre GDS through the SAP Concur website and mobile app. Affected users may have intermittently encountered the following error when performing travel searches: “We have encountered an internal error and are unable to complete this request. Please contact your company administrator to report this error, and contact your travel agency if you need immediate assistance with this reservation.” As the Incident Response Team (IRT) was investigating, the service self recovered. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
- resolved Dec 15, 2025, 03:19 PM UTC
In the US2, EU2, and CCPS data centers, legacy Concur Travel users experienced degraded performance when performing travel searches for air, car, and hotel via Galileo,Amadeus and Sabre GDS through the SAP Concur website and mobile app. The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS). Corrective Actions: n/a
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