Resolved after 10 hours 40 minutes, affecting Travel, on December 9, 2025.
In the US2, EU2 data centers, Travel users experienced degraded performance when performing travel searches for air via Amadeus GDS through the SAP Concur website and mobile app. Following further investigation, it is confirmed travel searches for car and hotel were not impacted by this incident. The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS). Corrective Actions: n/a
Affected components
Update timeline
- resolved Dec 09, 2025, 10:45 PM UTC
We are working to determine the user impact and will provide information as it becomes available.
- resolved Dec 09, 2025, 10:54 PM UTC
In the US2, EU2 data centers, Travel users are currently experiencing degraded performance when performing travel searches for air, car, and hotel via the Amadeus GDS through the SAP Concur website and mobile app. Affected users may intermittently encounter an error when performing travel searches. The Incident Response Team (IRT) has been informed by Amadeus there is an ongoing issue and they are actively working on a resolution. An update will be provided in two hours or sooner if significant progress is made.Thank you for your patience while this matter is addressed.
- resolved Dec 10, 2025, 12:53 AM UTC
In the US2, EU2 data centers, Travel users are currently experiencing degraded performance when performing travel searches for air, car, and hotel via the Amadeus GDS through the SAP Concur website and mobile app. Affected users may intermittently encounter an error when performing travel searches. The Incident Response Team (IRT) has been informed by Amadeus of an ongoing issue that they are actively investigating, and initial progress has been observed. To check if your company is affected by this incident please log onto the Personalized Concur Open website. An update will be provided in two hours or sooner if significant progress is made.Thank you for your patience while this matter is addressed.
- resolved Dec 10, 2025, 02:55 AM UTC
User impact has changed since the last update. In the US2, EU2 data centers, Travel users are currently experiencing degraded performance when performing travel searches for air via Amadeus GDS through the SAP Concur website and mobile app. Affected users may intermittently encounter an error when performing air searches. Following further investigation, it has been confirmed that car and hotel searches were not impacted by this incident. The Incident Response Team (IRT) has been informed by Amadeus that significant progress has been made, and full resolution can be expected shortly. To check if your company is affected by this incident please log onto the Personalized Concur Open website. We expect to provide the next update in 1 hour, or sooner if significant progress is made.Thank you for your patience while this matter is addressed.
- resolved Dec 10, 2025, 03:45 AM UTC
In the US2, EU2 data centers, Travel users experienced degraded performance when performing travel searches for air via Amadeus GDS through the SAP Concur website and mobile app. Following further investigation, it is confirmed travel searches for car and hotel were not impacted by this incident. To check if your company is affected by this incident please log onto the Personalized Concur Open website. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved Dec 10, 2025, 04:21 AM UTC
In the US2, EU2 data centers, Travel users experienced degraded performance when performing travel searches for air via Amadeus GDS through the SAP Concur website and mobile app. Following further investigation, it is confirmed travel searches for car and hotel were not impacted by this incident. The Incident Response Team has received confirmation that the issue was caused by an internal Amadeus service and has now been resolved. To check if your company is affected by this incident please log onto the Personalized Concur Open website. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
- resolved Dec 15, 2025, 03:16 PM UTC
In the US2, EU2 data centers, Travel users experienced degraded performance when performing travel searches for air via Amadeus GDS through the SAP Concur website and mobile app. Following further investigation, it is confirmed travel searches for car and hotel were not impacted by this incident. The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS). Corrective Actions: n/a
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