Resolved after 1 hour 8 minutes, affecting Travel, on December 12, 2025.
New Concur Travel customers were experiencing an issue where air searches through the Amadeus, Sabre, and Travelport GDS were performing below expected levels. When attempting an air search, some users encountered the message, ‘For some reason, something went wrong,’ while others saw ‘No flights available’ after submitting their search parameters. After further investigation, it was determined this incident did not meet P1 criteria. Although observability tools showed a degradation in service, there was no customer impact. The incident will be removed from internal Aviary postings, and no further communications will be issued
Affected components
Update timeline
- resolved Dec 12, 2025, 08:58 PM UTC
New Concur Travel customers were experiencing an issue where air searches through the Amadeus, Sabre, and Travelport GDS were performing below expected levels. When attempting an air search, some users encountered the message, ‘For some reason, something went wrong,’ while others saw ‘No flights available’ after submitting their search parameters. After further investigation, it was determined this incident did not meet P1 criteria. Although observability tools showed a degradation in service, there was no customer impact. The incident will be removed from internal Aviary postings, and no further communications will be issued
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