Resolved after 2 hours 19 minutes, affecting Analysis/Intelligence, on January 24, 2026.
Impact as Reported: In the Concur Cloud for Public Sector Data Center, Analysis/Intelligence customers experienced issues accessing the service. Affected users saw a spinning wheel during login, followed by the error message, “Sorry, Concur is unavailable.” Additionally, users encountered errors such as “Communication Error” or “No access” when attempting to run a report. Root cause: A previously undetected defect in the configuration management automation for a gateway tier providing load balancing to the Analysis/Intelligence infrastructure resulted in individual nodes in the pool loading an outdated configuration that was missing parameters needed to correctly route traffic to the Analysis/Intelligence service. Consequently users accessing the service through the impacted node were either unable to reach the user interface or might have experienced errors while navigating it. Service was restored by removing the impacted node from service. Corrective Actions: The following corrective and preventive actions have been identified: The configuration management has been updated to remove the defect that caused the potential load of outdated configurations; An additional alert parameter will be configured to monitor configuration consistency across the nodes in the gateway tier.
Affected components
Update timeline
- resolved Jan 24, 2026, 03:37 AM UTC
We are working to determine the user impact and will provide information as it becomes available.
- resolved Jan 24, 2026, 03:54 AM UTC
In the Concur Cloud for Public Sector Data Center, accessing Analysis/Intelligence is currently unavailable. Affected users may experience a spinning wheel or no response after logging in and clicking on the Reporting link underneath the Analysis/Intelligence tab. There is no workaround at this time. To check if your company is affected by this incident please log onto the Personalized Concur Open website. The Incident Response Team is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.
- resolved Jan 24, 2026, 04:45 AM UTC
User impact since last update is unchanged. In the Concur Cloud for Public Sector Data Center, accessing Analysis/Intelligence is currently unavailable. Affected users may experience a spinning wheel or no response after logging in and clicking on the Reporting link underneath the Analysis/Intelligence tab. There is no workaround at this time. To check if your company is affected by this incident please log onto the Personalized Concur Open website. The Incident Response Team (IRT) has engaged additional resources and is actively reviewing internal logs. Our next update will be in one hour or sooner should a significant change occur.
- resolved Jan 24, 2026, 05:07 AM UTC
In the Concur Cloud for Public Sector Data Center, accessing Analysis/Intelligence was unavailable. Affected users may have experienced a spinning wheel or no response after logging in and clicking on the Reporting link underneath the Analysis/Intelligence tab. There was no workaround identified during the incident. To check if your company was affected by this incident please log onto the Personalized Concur Open website. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved Jan 24, 2026, 05:18 AM UTC
In the Concur Cloud for Public Sector Data Center, accessing Analysis/Intelligence was unavailable. Affected users may have experienced a spinning wheel or no response after logging in and clicking on the Reporting link underneath the Analysis/Intelligence tab. There was no workaround identified during the incident. To check if your company was affected by this incident please log onto the Personalized Concur Open website. The Incident Response Team (IRT) performed a service restart to restore service. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
- resolved Feb 05, 2026, 12:14 PM UTC
Impact as Reported: In the Concur Cloud for Public Sector Data Center, Analysis/Intelligence customers experienced issues accessing the service. Affected users saw a spinning wheel during login, followed by the error message, “Sorry, Concur is unavailable.” Additionally, users encountered errors such as “Communication Error” or “No access” when attempting to run a report. Root cause: A previously undetected defect in the configuration management automation for a gateway tier providing load balancing to the Analysis/Intelligence infrastructure resulted in individual nodes in the pool loading an outdated configuration that was missing parameters needed to correctly route traffic to the Analysis/Intelligence service. Consequently users accessing the service through the impacted node were either unable to reach the user interface or might have experienced errors while navigating it. Service was restored by removing the impacted node from service. Corrective Actions: The following corrective and preventive actions have been identified: The configuration management has been updated to remove the defect that caused the potential load of outdated configurations; An additional alert parameter will be configured to monitor configuration consistency across the nodes in the gateway tier.
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