Resolved after 2 hours 40 minutes, affecting Travel, on February 18, 2026.
Impact as Reported: New Concur Travel customers experiencd an issue where air and hotel searches through the Travelport GDS were unavailable in the EU2 and US2 Data Centers. When performing a hotel search, users received the error message: “No hotels available” after entering their search criteria. For air searches, the system displays the message: “No flights available.” Root cause: The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS).
Affected components
Update timeline
- resolved Feb 18, 2026, 07:51 AM UTC
We are working to determine the user impact and will provide information as it becomes available.
- resolved Feb 18, 2026, 08:11 AM UTC
New Concur Travel customers are currently experiencing an issue where air and hotel searches through the Travelport GDS are unavailable in the EU2 and US2 Data Centers. When performing a hotel search, users receive the error message: “No hotels available” after entering their search criteria. For air searches, the system displays the message: “No flights available.” The Incident Response Team is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.
- resolved Feb 18, 2026, 08:33 AM UTC
New Concur Travel customers were experiencing an issue where air and hotel searches through the Travelport GDS were unavailable in the EU2 and US2 Data Centers. When performing a hotel search, users received the error message: “No hotels available” after entering their search criteria. For air searches, the system displayed the message: “No flights available.” There was no workaround for this issue. Service has been restored to a normal operating level, and we have started a mandatory post recovery monitoring period to ensure service performance stability prior to declaring the incident resolved. We will post the next incident communication at or before 9:25 AM UTC on 18 February 2026.
- resolved Feb 18, 2026, 09:09 AM UTC
New Concur Travel customers were experiencing an issue where air and hotel searches through the Travelport GDS were unavailable in the EU2 and US2 Data Centers. When performing a hotel search, users received the error message: “No hotels available” after entering their search criteria. For air searches, the system displayed the message: “No flights available.” As the Incident Response Team (IRT) was gathering, services self recovered. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
- resolved Mar 03, 2026, 11:51 AM UTC
Impact as Reported: New Concur Travel customers experiencd an issue where air and hotel searches through the Travelport GDS were unavailable in the EU2 and US2 Data Centers. When performing a hotel search, users received the error message: “No hotels available” after entering their search criteria. For air searches, the system displays the message: “No flights available.” Root cause: The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS).
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