Resolved after 1 hour 14 minutes, affecting Travel, on February 19, 2026.
In the Concur Cloud for Public Sector Data Center, Amtrak rail bookings were unavailable. After completing desired search parameters, an error "Sorry we are unable to return search results“ was encountered when clicking the Search button. The travel service was unable to connect to Amtrak to search or book rail travel. The Incident Response Team identified a yearly configuration update was applied unsuccessfully which caused the connection failures. The vendor confirmed they did not apply all the changes required for the configuration update. They reapplied the configuration update to resolve the issue and restore the rail service. The following corrective and preventative actions were identified: Update the validation procedure to test the vendor configuration update was applied before switching to the new configuration. Update travel runtime monitoring to include Amtrak
Affected components
Update timeline
- resolved Feb 19, 2026, 07:11 PM UTC
We are working to determine the user impact and will provide information as it becomes available.
- resolved Feb 19, 2026, 07:41 PM UTC
In the Concur Cloud for Public Sector Data Center, Amtrak rail bookings are currently unavailable. After completing desired search parameters, an error "Sorry we are unable to return search results“ is encountered when clicking the Search button. The incident Response Team (IRT) is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.
- resolved Feb 19, 2026, 08:15 PM UTC
In the Concur Cloud for Public Sector Data Center, Amtrak rail bookings were unavailable. After completing desired search parameters, an error "Sorry we are unable to return search results“ was encountered when clicking the Search button. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved Feb 19, 2026, 08:28 PM UTC
In the Concur Cloud for Public Sector Data Center, Amtrak rail bookings were unavailable. After completing desired search parameters, an error "Sorry we are unable to return search results“ was encountered when clicking the Search button. The Incident Response Team (IRT) worked with the rail vendor to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will be conducted , and a root cause analysis report provided when that investigation is complete.
- resolved Mar 19, 2026, 12:21 PM UTC
In the Concur Cloud for Public Sector Data Center, Amtrak rail bookings were unavailable. After completing desired search parameters, an error "Sorry we are unable to return search results“ was encountered when clicking the Search button. The travel service was unable to connect to Amtrak to search or book rail travel. The Incident Response Team identified a yearly configuration update was applied unsuccessfully which caused the connection failures. The vendor confirmed they did not apply all the changes required for the configuration update. They reapplied the configuration update to resolve the issue and restore the rail service. The following corrective and preventative actions were identified: Update the validation procedure to test the vendor configuration update was applied before switching to the new configuration. Update travel runtime monitoring to include Amtrak
Your product runs on more than SAP Concur
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services