SAP Concur incident
Expense, Travel, Invoice, Request, Imaging, Analysis/Intelligence: P1
Resolved after 10 minutes, affecting Analysis/Intelligence and Expense and 1 more, on March 11, 2026.
In the APJ1 Data Center, logging in through the SAP Concur website and SAP Concur mobile app was completely unavailable. Affected users may have encountered an error after entering login credentials or may have been forced out of their SAP Concur session and brought back to the sign-on screen. A workaround for this issue was not identified during incident impact. As the Incident Response Team (IRT) was gathering, services self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
Affected components
Update timeline
- resolved Mar 11, 2026, 07:36 PM UTC
We are working to determine the user impact and will provide information as it becomes available.
- resolved Mar 11, 2026, 07:53 PM UTC
In the APJ1 Data Center, logging in through the SAP Concur website and SAP Concur mobile app was completely unavailable. Affected users may have encountered an error after entering login credentials or may have been forced out of their SAP Concur session and brought back to the sign-on screen. A workaround for this issue was not identified during incident impact. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved Mar 11, 2026, 08:12 PM UTC
In the APJ1 Data Center, logging in through the SAP Concur website and SAP Concur mobile app was completely unavailable. Affected users may have encountered an error after entering login credentials or may have been forced out of their SAP Concur session and brought back to the sign-on screen. A workaround for this issue was not identified during incident impact. As the Incident Response Team (IRT) was gathering, services self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
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