Expense: P1

Update timeline

1. resolved Mar 13, 2026, 09:42 PM UTC

   SAP Concur Expense customers are experiencing an issue itemizing expenses. Affected users encounter the following error after clicking the itemizations tab within a new or existing expense, “Before you can continue, you must provide valid information for: Date Range.” The error is encountered despite having a date range populated. Legacy Expense customers are not affected. A potential workaround for this issue has been identified. Users may be able to bypass this issue by reattempting itemization steps after receiving the error. Fix development is in progress. The Incident Response Team (IRT) projects to release the fix to EU2 and APJ1 Data Centers today, starting in approximately three hours time. The fix is projected to be released to US2 and Concur Cloud for Public Sector Data Centers on Monday, 16 March, 2026. We will post the next incident communication at 9:45PM UTC on 16 March 2026, or sooner should a significant change occur. Note: Communications for this incident have been expanded to include online website and subscriber email communications channels. This is in response to determining during our investigation that incident impact is broader than originally understood and is now confirmed to be affecting the majority of SAP Concur Expense customers.

2. resolved Mar 14, 2026, 02:02 AM UTC

   SAP Concur Expense customers experienced an issue itemizing expenses. Affected users encountered the following error after clicking the itemizations tab within a new or existing expense: ‘Before you can continue, you must provide valid information for: Date Range.’ The error was encountered despite having a date range populated. Legacy Expense customers were not affected. Fix deployment to all affected data centers has been completed. We have begun a mandatory extended recovery monitoring period to ensure service stability before the incident is formally resolved. We will post the next incident communication at or before 9:45PM UTC on 16 March 2026. Complete post recovery service performance stability monitoring and verification.

3. resolved Mar 16, 2026, 04:15 PM UTC

   SAP Concur Expense customers experienced an issue itemizing expense. Affected users encountered the following error after clicking the itemizations tab within a new or existing expense: "Before you can continue, you must provide valid information for: Date Range." The error was encountered despite having a date range populated. The Incident Response Team (IRT) has completed deploying the fix in all affected Data Centers. We have completed the post recovery stability monitoring period and confirmed that service is operating at a normal and stable level and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.

4. resolved Apr 01, 2026, 09:16 AM UTC

   Impact as Reported: SAP Concur Expense customers experienced an issue itemizing hotel expenses. Affected users encounter the following error after clicking the itemizations tab within a new or existing expense, “Before you can continue, you must provide valid information for: Date Range.” The error is encountered despite having a date range populated. Legacy Expense customers are not affected. A potential workaround for this issue has been identified. Users may be able to bypass this issue by reattempting itemization steps after receiving the error. Root cause: A performance improvement change deployed to the expense service inadvertently introdcued a cache synchronization issue that could result in stale date being returned for the hotel range date fields to the form entry validation UI code, with an error being presented to the user preventing hotel expense itemization. Once the issue was raised and the offending change identified, the code was rolled back to restore service.