Travel: P1

Update timeline

1. resolved Mar 15, 2026, 04:03 AM UTC

   We are working to determine the user impact and will provide information as it becomes available.

2. resolved Mar 15, 2026, 04:35 AM UTC

   We have identified a degradation affecting your service. We have provided details of the incident known at this time below, and are currently assessing and verifying the full extent of the user impact and assembling a specialized Incident Response Team (IRT) to investigate and resolve the issue. We will post the next incident communication at or before 5:30AM UTC on 15 March 2026. SAP Concur New Travel customers are experiencing an issue when searching for hotels through GDS Amadeus. Affected users receive the error ‘There has been a technical issue. Please reload the page and try again.’ when they click Search Hotel.

3. resolved Mar 15, 2026, 05:04 AM UTC

   As previously reported, we have identified a degradation affecting your service. An Incident Response Team (IRT) with expertise specific to this issue has been assembled and they have verified the impact on user experience. Details on user impact and our current action plan are provided below. We will post the next incident communication at or before 7:30AM UTC on 15 March 2026. SAP Concur New Travel customers are experiencing an issue when searching for hotels using the GDS Amadeus. Affected users receive the error ‘There has been a technical issue. Please reload the page and try again.’ when they click Search Hotel. A workaround for this issue is not available at this time. The Incident Response Team (IRT) is working internally with our partner vendor to determine the cause of the issue and identify a possible fix.

4. resolved Mar 15, 2026, 05:49 AM UTC

   Service has been restored to a normal operating level, and we have started a mandatory post recovery monitoring period to ensure service performance stability prior to declaring the incident resolved. We will post the next incident communication at or before 7:00AM UTC on 15 March 2026. SAP Concur New Travel customers experienced an issue when searching for hotels using the GDS Amadeus. Affected users received the error, “There has been a technical issue. Please reload the page and try again,” when they clicked Search Hotel. A workaround for this issue was not available at that time. Complete post recovery service performance stability monitoring and verification.

5. resolved Mar 15, 2026, 06:09 AM UTC

   We have completed the post recovery stability monitoring period and confirmed that service is operating at a normal and stable level and will now resolve this incident. SAP Concur New Travel customers experienced an issue when searching for hotels using the GDS Amadeus. Affected users received the error, “There has been a technical issue. Please reload the page and try again,” when they clicked Search Hotel. A workaround for this issue was not available at that time. The Incident Response Team (IRT), together with our partner vendor, has confirmed that the issue has been addressed and service has been restored. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.

6. resolved Mar 18, 2026, 11:14 AM UTC

   Impact as Reported: SAP Concur New Travel customers experienced an issue when searching for hotels using the GDS Amadeus. Affected users received the error, “There has been a technical issue. Please reload the page and try again,” when they clicked Search Hotel. Root cause: The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS). Corrective Actions: N/A