Invoice: P1

Update timeline

1. resolved Mar 24, 2026, 05:23 AM UTC

   We wish to inform you that we identified and promptly resolved a degradation affecting your service. After completing a service performance monitoring period, we have confirmed that service is operating at a normal and stable level, so we have resolved this incident. In the US2, APJ1, and EU2 Data Centers, some Concur Invoice customers experienced an issue with the Invoice Capture service. During this time, emails submitted to Invoice Capture were not received and automated acknowledgement emails were not delivered to senders. The Incident Response Team (IRT) made a configuration change by adding a new rule to the email manager which restored service. Affected users will no longer be experiencing this issue but will need to re-send the invoices that were not received during this time. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.

2. resolved Apr 01, 2026, 08:49 AM UTC

   Impact as Reported: Some Concur Invoice customers experienced an issue with the Invoice Capture service. During this time, emails submitted to Invoice Capture were not received and automated acknowledgement emails were not delivered to senders. Root cause: An infrastructure migration performed on the email ingestion components unintentionally removed a forwarding rule required for the correct handling of emails for the invoice capture service, resulting in some invoices not being processed as expected. Once the issue was detected the rule was reconfigured, restoring service. Corrective Actions: The following corrective and preventive actions have been identified: Forwarding rules have been adjusted Monitoring is being revised to allow better change validation and prompter incident detection The change management process is being reviewed to ensure more complete post change validation plans are in place