Resolved after 4 hours 36 minutes, affecting Travel, on March 26, 2026.
In the US2 and EU2 Data Center, approximately 16% of New Concur Travel customers were unable to complete hotel reservations through Travelport+. All users encountered the error “Error HL-700057” after selecting a hotel and clicking "Book and Continue" button. Internal testing showed that attempting to retry after receiving the error resulted in no changed behavior. The Incident Response Team received confirmation that third party vendor Travelport rolled back a recent change to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
Affected components
Update timeline
- resolved Mar 26, 2026, 01:51 PM UTC
We are working to determine the user impact and will provide information as it becomes available.
- resolved Mar 26, 2026, 02:13 PM UTC
In the US2 and EU2 Data Center, approximately 16% of New Concur Travel customers are currently unable to complete hotel reservations through the Galileo GDS. Affected users encounter the error “Error HL-700057”after selecting a hotel and clicking "Book and Continue" button. The Incident Response Team has engaged the vendor Travelport and are currently investigating. Our next update will be provided in one hour or sooner should a significant change occur.
- resolved Mar 26, 2026, 02:59 PM UTC
In the US2 and EU2 Data Center, approximately 16% of New Concur Travel customers are currently unable to complete hotel reservations through Travelport+. All users encounter the error “Error HL-700057” after selecting a hotel and clicking "Book and Continue" button. Internal testing shows that attempting to retry after receiving the error results in no changed behavior. The Incident Response Team has engaged additional resources and will rollback a recent change in attempt to restore service. Our next scheduled update will be in one hour or sooner should a significant change occur.
- resolved Mar 26, 2026, 03:11 PM UTC
In the US2 and EU2 Data Center, approximately 16% of New Concur Travel customers were unable to complete hotel reservations through Travelport+ . All users encountered the error “Error HL-700057” after selecting a hotel and clicking "Book and Continue" button. Internal testing showed that attempting to retry after receiving the error resulted in no changed behavior. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved Mar 26, 2026, 03:30 PM UTC
In the US2 and EU2 Data Center, approximately 16% of New Concur Travel customers are currently unable to complete hotel reservations through Travelport+. All users encounter the error “Error HL-700057” after selecting a hotel and clicking "Book and Continue" button. Internal testing shows that attempting to retry after receiving the error results in no changed behavior. We have observed a new disruption to our services during the monitoring period. The Incident Response Team (IRT) is investigating the issue. Our next scheduled update will be in one hour or sooner, should a significant change occur.
- resolved Mar 26, 2026, 04:24 PM UTC
In the US2 and EU2 Data Center, approximately 16% of New Concur Travel customers are unable to complete hotel reservations through Travelport+. All users encounter the error “Error HL-700057” after selecting a hotel and clicking "Book and Continue" button. Internal testing shows that attempting to retry after receiving the error results in no changed behavior. The Incident Response Team (IRT) is currently working with third party vendor Travelport to identify root cause and determine best course of action to restore service. Our next scheduled update will be in two hours or sooner should a significant change occur.
- resolved Mar 26, 2026, 04:52 PM UTC
In the US2 and EU2 Data Center, approximately 16% of New Concur Travel customers were unable to complete hotel reservations through Travelport+. All users encountered the error “Error HL-700057” after selecting a hotel and clicking "Book and Continue" button. Internal testing showed that attempting to retry after receiving the error resulted in no changed behavior. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved Mar 26, 2026, 05:11 PM UTC
In the US2 and EU2 Data Center, approximately 16% of New Concur Travel customers were unable to complete hotel reservations through Travelport+. All users encountered the error “Error HL-700057” after selecting a hotel and clicking "Book and Continue" button. Internal testing showed that attempting to retry after receiving the error resulted in no changed behavior. The Incident Response Team received confirmation that third party vendor Travelport rolled back a recent change to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
Your product runs on more than SAP Concur
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services