SAP Concur incident
Expense, Travel, Invoice, Request, Imaging, Analysis/Intelligence: P1
Resolved after 10 minutes, affecting Analysis/Intelligence and Expense and 1 more, on April 3, 2026.
Impact as Reported: In the Concur Cloud of Public Sector Data Center, the use of all services was unavailable. After logging in, the users would experience an error: “We’re sorry, we encountered an issue that prevented us from completing your request”. As the Incident Response Team (IRT) was being assembled, the service self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete. Root Cause Despite a comprehensive review of available logs, telemetry, and system behavior, we were unable to conclusively determine a single root cause for this incident. The available evidence indicates that transient conditions likely contributed to a brief service disruption lasting less than ten minutes. However, gaps in our observability and diagnostic data limited our ability to identify the exact point of failure with a high degree of confidence. Corrective Actions To improve our ability to identify, diagnose, and resolve similar issues in the future, we will: Review and enhance our observability capabilities, including logging, telemetry, and diagnostic data collection. Improve visibility into upstream and downstream service dependencies to enable more effective troubleshooting and impact assessment. Strengthen monitoring and alerting to support earlier detection of service degradations and reduce time to resolution. Update relevant operational documentation to facilitate faster and more efficient incident investigation and response.
Affected components
Update timeline
- resolved Apr 03, 2026, 07:18 AM UTC
In the Concur Cloud of Public Sector Data Center, the use of all services was unavailable. After logging in, the users would experience an error: “We’re sorry, we encountered an issue that prevented us from completing your request”. As the Incident Response Team (IRT) was being assembled, the service self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
- resolved Aug 04, 2026, 11:39 AM UTC
Impact as Reported: In the Concur Cloud of Public Sector Data Center, the use of all services was unavailable. After logging in, the users would experience an error: “We’re sorry, we encountered an issue that prevented us from completing your request”. As the Incident Response Team (IRT) was being assembled, the service self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete. Root Cause Despite a comprehensive review of available logs, telemetry, and system behavior, we were unable to conclusively determine a single root cause for this incident. The available evidence indicates that transient conditions likely contributed to a brief service disruption lasting less than ten minutes. However, gaps in our observability and diagnostic data limited our ability to identify the exact point of failure with a high degree of confidence. Corrective Actions To improve our ability to identify, diagnose, and resolve similar issues in the future, we will: Review and enhance our observability capabilities, including logging, telemetry, and diagnostic data collection. Improve visibility into upstream and downstream service dependencies to enable more effective troubleshooting and impact assessment. Strengthen monitoring and alerting to support earlier detection of service degradations and reduce time to resolution. Update relevant operational documentation to facilitate faster and more efficient incident investigation and response.
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