Expense, Request, Analysis/Intelligence: P1

Update timeline

1. resolved Apr 09, 2026, 03:22 AM UTC

   In the Concur Cloud for Public Sector Data Center, users experienced degraded performance and access issues across multiple services. When attempting to access Concur Expense, Travel Request, and Analysis and Intelligence, affected users encountered the following error message: “You are currently not set up to use any Concur products. Contact your Concur Administrator for assistance”. As the Incident Response Team (IRT) was being assembled, the service self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.

2. resolved Aug 03, 2026, 04:51 PM UTC

   Impact as Reported: In the Concur Cloud for Public Sector Data Center, users experienced degraded performance and access issues across multiple services. When attempting to access Concur Expense, Travel Request, and Analysis and Intelligence, affected users encountered the following error message: “You are currently not set up to use any Concur products. Contact your Concur Administrator for assistance”. Root cause: A code defect intermittently affected credential management for a reporting service, causing it to attempt connections to an expense database host using invalid credentials. This eventually led to the service account being locked. Because the same account was shared by other expense-related services accessing the same database, the lockout caused widespread service disruption. Service was initially restored by unlocking the affected account. Corrective Actions: The following preventive and corrective actions have been identified: The reporting service has moved to use a dedicated service account. The credentials management code is being rewritten to address the defect