Resolved after 15 minutes, affecting Travel, on April 20, 2026.
New Concur Travel customers were unable to complete air and hotel bookings through the Galileo GDS in the EU2 and US2 data centers. Affected users may have encountered various errors while attempting to finalize their bookings. The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS). Corrective Actions: N/A
Affected components
Update timeline
- resolved Apr 20, 2026, 09:36 AM UTC
New Concur Travel customers were unable to complete air and hotel bookings through the Galileo GDS in the EU2 and US2 data centers. Affected users may have encountered various errors while attempting to finalize their bookings. As the Incident Response Team (IRT) was being assembled, the service self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
- resolved Apr 22, 2026, 04:10 PM UTC
New Concur Travel customers were unable to complete air and hotel bookings through the Galileo GDS in the EU2 and US2 data centers. Affected users may have encountered various errors while attempting to finalize their bookings. The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS). Corrective Actions: N/A
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